Customer Support Associate

BCLC exists to generate win-wins for the greater good.

For our people our players our communities our industry and our planet.

Lottery Casino Sports

Being a social purpose company we are not only able to better align our business decisions with our purpose but more importantly we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose everything we do must benefit the greater good. And we encourage our employees partners players industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

Location : This is a in-office role at 74 Seymour Street W Kamloops

This is a 12 Months Full Time opportunity

Expected Salary Range : $53060.00 - $66324.00 - $82905.00

• Our typical hiring range will be / - 5% of the midpoint shown above
• Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners provide the games technology & oversight to 37 brick & mortar casinos and operate a safe secure and 100% legal online gambling our recently completed fiscal year BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations host local governments health care education and community programs across the province.

Job Summary :

The Player Services Assistant provides operational excellence in the winner experience which includes following a regulated process to pay prize claims up to a specified threshold managing tight deadlines to payout larger payments and providing exceptional customer service. This role works ina customer facing environment with multiple competing priorities and requires high attention to detail.

Key Accountabilities :

Prize Payment

Customer Service

Administration

Minimum Required Qualifications

Education and Experience

Technical Requirements

Working Conditions :

Whats in it for you

However you identify or whatever your path in life if you see something here that makes you excited to get to work every day please apply. We hire people for skills capabilities and potential not just education and experience.

We value Respect Integrity and Community and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling Find out more !

If you require accommodation so you can be at your best in the interview please let us know : .

All candidates must be at least 19 years of age and legally eligible to work in Canada

#LI-DNI

Required Experience :

IC

Key Skills

Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 53060 - 82905