Operations Coordinator

Operations Coordinator

Join to apply for the Operations Coordinator role at SharkNinja .

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Title

Coordonnateur des Opérations

Location

Montréal (hybrid)

Overview

The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.

Exciting things you’ll get to do

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics : routing orders via EDI or Retailer portals.
• Pro-actively open‑order files by account indicating current routing issues & actions / EDC dates.
• Weekly review of results with Sales teams.
• Actively work to achieve on‑time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Research compliance related deductions / errors and participate in cross‑functional efforts to implement corrective actions.
• Assist in the review and research of all disputes rejected claims to determine next steps.

Attributes & Skills

Education & Experience

Other Requirements

Your role in diversifying

Your role in leading our success drivers & representing our unique mindset

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

Learn More About Us

Life At SharkNinja

Candidate Privacy Notice

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries : Appliances, Electrical, and Electronics Manufacturing

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