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Operations SupportVenus Consultancy • Toronto, ON, Canada
Operations Support

Operations Support

Venus Consultancy • Toronto, ON, Canada
Il y a 4 heures
Type de contrat
  • Temps plein
  • Quick Apply
Description de poste

Job Title: Operations Support International Logistics, Billing, and Administration
Location: Toronto
Work Schedule: 8:30 AM 5:00 PM (Fully On-Site)

About the Role

We are seeking a detail-oriented and proactive Operations Support Specialist to join our team. This role plays a crucial part in managing international logistics, billing, and administrative tasks, ensuring seamless operations from shipment pre-approvals to invoicing and issue resolution. If you thrive in a fast-paced logistics environment, have strong analytical skills, and enjoy problem-solving, we'd love to hear from you.

Key Responsibilities Logistics & Operations Support

  • Coordinate with the team on pre-approvals for pending shipments.
  • Vet, file (via customs broker), update, and log Importer Security Filings (ISFs) based on shipment details from suppliers.
  • Enter shipping details into Epicor Prophet 21 (order management system).
  • Track Full Container Loads (FCLs) and Less than Container Loads (LCLs) through sea, rail, and trucking portals, as well as freight forwarders.
  • Update Logistics Management Sheet from Port of Departure to Empty Return.
  • Notify internal teams and warehouses (customers) about shipment issues and assist in finding quick resolutions.
  • Prepare and send final shipping document bundles to warehouses.
  • Verify and submit import clearance documents to U.S. and Canadian customs brokers.
  • Ensure Material Test Reports (MTRs) conform to industry standards and special customer requirements.

Billing & Administrative Support

  • Process shipment invoicing in Epicor Prophet 21.
  • Generate and issue special charge invoices as needed.
  • Validate and process third-party logistics and service provider invoices to ensure proper billing to warehouses.
  • Assist with non-conformance report resolution, including investigating, issuing credits, debits, and invoices.
  • Act as primary backup for clerical and administrative tasks during vacations or peak workload periods.
  • Assist in continuous improvement initiatives and support knowledge management in Epicor Prophet 21.
  • Update assigned Standard Operating Procedures (SOPs) as required.
  • Participate in other relevant projects as they arise.

Qualifications & Skills

  • 3+ years of experience in international logistics (billing and administrative experience is a plus).
  • Strong attention to detail, accuracy, and integrity in handling logistics and billing processes.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Analytical thinker who can approach problem-solving at both macro and micro levels.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and emotional intelligence skills to collaborate effectively with various teams.
  • Proficiency in Microsoft Office Suite (Intermediate-Advanced level).
  • Experience with Epicor Prophet 21 or other ERP/order management systems is an asset.
  • Some post-secondary education preferred.

Why Join Us?

  • Opportunity to work in a dynamic, fast-paced logistics environment.
  • Hands-on experience with international shipments, billing, and process improvement.
  • A collaborative team culture with opportunities for learning and growth.
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Operations Support • Toronto, ON, Canada

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