Operations Assistant

Location: Montreal CHANEL Boutique (in Holt Renfrew)

Reports to: Operations Manager

Contract: Full-time and permanent position

Your role @ Chanel:

The Operations Assistant performs a variety of clerical and administrative functions to assist the Operations Manager. They partner with the Operations Manager to supervise, motivate, and coach the Heart of House team to ensure all boutique operational functions are delivered to the highest standards in order to provide an impeccable client experience.

What impact you can create at Chanel:

Customer Experience/Customer Relationship

• Maintain a strong client relationship by responding to all internal & external inquiries via telephone & email.
• Support the boutique sales floor as needed, welcome clients, art of wrapping, repair-intake, present new collections.
• Consistently provide the highest level of customer service and support to clients/colleagues.

Heart of House Operations

• Inventory ManagementAssist with the inventory management process including RFID, Cycle counts, Year-End InventoryMaintain inventory integrity by proactively managing shrinkLead and execute the process of all incoming and outgoing merchandise within 24 hours.
• Maintain document retention as per the guidelines
• Oversee and ensure compliance of Customer Owned Goods, Chanel et Moi Repairs/Alterations, and Consignment.
• Be an expert on Chanel Standard Operating Procedures
• Reconcile and balance daily invoices based on the boutique.
• Ensure an adequate stock of boutique supplies and order as necessary
• Inspect and maintain a clean and well-organized boutique regularly, this includes boutique & heart of house. Partner with Boutique Management as required.
• Respond to Inter-Boutique Transfer requests in a timely manner using the appropriate tools
• Create, maintain and manage all Boutique invoices through our internal system
• Support with the spare part and alterations supplies orders according to guidelines
• Partner with Boutique management to order, organize and allocate staff uniforms.

Growth Mindset

• Coach and support the Heart of House team members
• Support Operations Manager in achieving Heart of House objectives and goals
• Actively participate in trainings and activities that support with professional development
• Be a champion of change management

Personal Presentation/Image

• Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter

What you will bring to the team:

• Minimum 3-5 years in retail operations and/or stock experience.
• Strong knowledge of shipping and receiving;
• Customer experience oriented;
• Detail oriented; excellent organizational skills;
• Excellent verbal and written communication skills;
• Comfortable working with different departments and teams;
• Ability to lift approximately 15-20lbs
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving/shipping of inventory; to support sales to ensure optimal client service
• Proficiency in an additional language(s) will be considered an asset, but not mandatory.

You are energised by:

• A fast-paced and collaborative work environment
• Making a visible contribution to the success of a team

What you would gain from this experience:

• The opportunity to work with a fun, creative and passionate brand;
• The opportunity to support and contribute to the Heart of House and client experience.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow