Technical Support Analyst

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title : Technical Support Analyst

Job Posting Number : 2026-0035

Posting Type : Internal and External

Posting Period : Monday, February 2, 2026 at 8 : 30 a.m. to Wednesday, February 11, 2026 at 4 : 30 p.m.

Department : Information Technology

Union : Non-Union

Position Status : Regular Full-Time

Job Code : NU0063

Grade / Class : NU12

Number of Positions : 1

Rate of Pay : $106.903.33 - $129,942.31 Annually

Hours of Work per Week : 35 hours

Shift Work Required : No

Duties and Responsibilities :

Reporting to the Manager of Technology Infrastructure, this position is responsible to :

• Provide technical analysis, support, consulting, capacity planning and Information Technology policy and procedure services to the Corporation of the City of Windsor and related agencies, boards and commissions on Corporate electronic information technology issues, including, but not limited to : data network infrastructure, telecommunications and voice network infrastructure, server and storage infrastructure, building automation systems, CCTV networks, mobile and IoT technologies, database administration, email administration, Internet support, Corporate and departmental server administration, application integration, disaster recovery and business continuity planning, network printing services, system performance analysis and Corporate security services.
• May be required to be on call or visit other City locations requiring technical assistance or trouble shooting.
• Current hardware / software platforms include but are not limited to : Windows server / workstation and desktops, VMware virtualization technologies, Extreme network and Aruba network systems, Checkpoint and Palo Alto security products, Avaya (formally Nortel) and Mitel Communication systems.
• Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health & Safety Program.
• Will perform other duties as required.

Qualifications :

Physical Demands :

The physical demands analysis associated with this job indicates a medium level of work. Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.

Note :