Coordinator - Parts Support

Job Title :   Coordinator - Parts Support

Job Summary

The Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.

Responsibility

Supporting dealer / distributor and internal customers via phone and email with regards to order status, tracking and technical requests.

Order entry including EDI orders.

Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.

Monitor backordered items and expedite delivery creation and shipment of needed products.

EOP order entry and credit approval.

Tracking distributor and dealer orders, allocation and shipments.

Share in responding to after hour's emergency parts request (weekday evenings, during peak harvest season).

Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.

Other duties as assigned.

Academic / Educational Requirements

Post Secondary education in Business Administration (Business Certificate, Business Diploma or University Bachelor's Degree) or related field is preferred

Required Skills / Experience

Minimum one to two years working in a distribution environment dealing with order entry, tracking and customer service.

Background in Agriculture an asset

Experience with Microsoft Office products required.

Proven customer support experience.

Strong phone contact handling skills and active listening.

Excellent communication and organizational skills.

Ability to take the initiative and problem solve.

Mechanically inclined with a strong mathematical proficiency

What MacDon Has to Offer

Competitive Compensation aligned with market standards

Health & Wellness : Medical, dental, and vision coverage to keep you and your family healthy

Retirement Savings : 100% company funded Pension Plan to helps secure your financial future

Opportunities for career advancement

Mentorship Programs : Work with company leaders who will help guide your career path

Tuition Reimbursement : Support for continuing education and professional certifications

Employee Wellness : Access to wellness programs and fitness benefits

About MacDon

MacDon is a world leader in technology, innovation, design, and manufacturing of high-performance harvesting equipment. We are proud of our worldwide reputation for excellence and making impactful products that is harvesting the crops that help producers feed the world.

We are committed to providing a safe and challenging workplace where you can grow both professionally and personally. Join us and part of a company that values innovation, collaboration and employee success.