Restaurant Manager

Founded in 1972, Popeyes® has more than 40 years of history and culinary tradition. Popeyes® owes its beginnings to entrepreneur and culinary innovator, Al Copeland. With one small restaurant and a big idea, Copeland introduced the New Orleans–style fried chicken that has now made the brand famous throughout the world. Popeyes® culinary heritage is built upon the rich Cajun and creole flavor profiles that are unmistakably Louisiana. We continuously draw upon and celebrate this heritage to inspire new, authentic menu creations the world craves. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items. This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world.

By submitting this application, I acknowledge that most Popeyes® restaurants are independently owned and operated by franchisees. In this regard, I understand that I may be applying to a Popeyes® restaurant owned by a franchisee, and that any hiring decisions will be made by the franchisee. Accommodation is available upon request.

Why You Should Be Part of Our Team

As a Popeyes Restaurant Manager, you’ll be responsible for overseeing daily operations to ensure smooth service, high-quality food, and a motivated team. You’ll manage inventory, control costs, and maintain food safety standards. In addition, you’ll recruit, train, and develop staff, handle guest concerns, and manage schedules to create an efficient and enjoyable experience for both guests and employees.

Your leadership and communication skills will drive performance, enhance customer satisfaction, and strengthen community relationships. You will also analyze P&L results, execute REV and VOG action plans, and support the development of assistant managers. Your role includes ordering smallwares, approving maintenance requests, and fostering a positive work culture. By partnering with Local Store Marketing (LSM), you will help build brand awareness and engage with the community.

Key Responsibilities

• Oversee daily operations to ensure smooth service, high-quality food, and a well-trained team.
• Maintain operational excellence by adhering to SOPs and exceeding hygiene and food safety standards.
• Analyze P&L results, execute REV and VOG action plans, and create performance reports to drive improvements and set goals.
• Foster positive guest relationships by ensuring fast, accurate service and addressing complaints professionally.
• Control food, paper, and labor costs, and manage inventory and cash handling procedures.
• Handle restaurant ordering, inventory control, and staff scheduling in a timely manner.
• Review timecards, complete payroll, and ensure compliance with applicable laws.
• Recruit, train, and develop team members, motivate them to meet targets, and identify future leaders.
• Cultivate a positive work culture with open communication, teamwork, and high staff morale.
• Establish security procedures to ensure the safety of team members and guests.
• Ensure the restaurant is fully staffed and create an environment both guests and employees enjoy.
• Partner with Local Store Marketing (LSM) to build brand awareness and engage with the community.
• Ensure compliance with health and safety regulations, conduct regular inspections, and train the team on safe work practices.
• Report and investigate work-related injuries, enforce safety policies, and take necessary disciplinary actions.
• Keep leadership informed of hazards and suggest improvements.
• Manage disciplinary actions, ensure fair treatment, and maintain legal compliance.
• Perform other tasks as necessary to ensure the restaurant’s success.

Please note that this is not an exhaustive list of duties, and additional tasks may be assigned as necessary.

Qualifications

• Proven experience as restaurant manager in a fast service setting.
• Good knowledge of food and drinks, and ability to explain menu items to both customers and staff.
• Familiarity with restaurant management software
• Strong leadership and communication skills.
• Ability to manage and motivate a team.
• Excellent problem-solving abilities.
• Must be able to stand for long periods, lift and carry up to 25 lbs., and perform tasks involving reaching and bending.

Compensation & Benefits

• Health and dental benefits
• Retirement savings plan
• Premium bonus program