The Airport Needs You | Service Delivery Manager | Region of Waterloo International Airport - YKF in Kitchener, Ontario.
Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at Region of Waterloo International Airport Airport - YKF in Kitchener, Ontario.
If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.
Salary between $63,000 - $70,000 annually
Full health and benefits package
Paid training and leadership development opportunities
Career growth within a global organization
Exposure to airport operations, aviation, and customer service leadership
Inclusive and collaborative work environment
Lead daily airport operations to ensure efficiency, safety, and service excellence
Drive operational performance and achieve productivity and quality targets
Support and coach frontline teams in a fast-paced airport environment
Improve workflows and operational processes to enhance customer experience
Collaborate with airport stakeholders and internal teams
Monitor operational KPIs and support continuous improvement initiatives
Resolve operational issues quickly to maintain seamless operations
Ensure compliance with operational and aviation security procedures
Post-secondary education or equivalent professional experience
1 to 3 years of leadership or operations management experience
Strong leadership, communication, and problem-solving skills
Experience working in fast-paced operational environments
No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.
Vacancy Status: This posting is for a position that is currently vacant within the organization.
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