Technical Support Analyst
The Technical Support Analyst is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful candidate should also have excellent documentation and communication skills.
Responsibilities
• Experience with installing, configuring, and troubleshooting Microsoft Operating Systems
• Experience with using Microsoft Office 365 Suite
• Experience with Remote Control Software such as Teams, TeamViewer or QuickAssist
• Experience with troubleshooting printers, scanner and various other peripherals
• Experience with troubleshooting and supporting mobile devices iPhone, iPad, and Androids
• Knowledge of networking concepts including TCP/IP, routing, switching, VLANs, subnetting, super subnetting and other networking concepts is an asset
• Knowledge of networking hardware including Cisco and HP Switches, SonicWALL routers, Palo Alto Gateways, switches and VPN appliances is an asset
• General Knowledge of back-up software
• Knowledge of cloud platforms including as Azure
• Assemble, image and configure client workstations, laptops and servers.
• Perform onsite (multiple locations) and remote tech support troubleshooting of hardware, software and networking issues for various clients.
• Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.
• Monitor central ticketing system to ensure timely resolution of issues.
• Apply industry “Best Practices” to all client sites.
• Follow check lists to ensure a consistent result for routine and common tasks.
• Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution.
• Other duties as assigned by management.
Qualifications
• 4-5 years of experience as a Technical Support Analyst
• Ability to multi-task in a team environment is essential
• Ability to work under pressure with tight deadlines
• Ability to conduct research into a wide range of computing tech support issues
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and retain information in a fast paced environment
• Must possess exceptional customer service orientation
• Must possess and demonstrate excellent verbal and written communication skills
• Must possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
• Proven technical, analytical and problem-solving tech support skills
• Highly self-motivated and directed with a passion for technology and I.T.
• Post-secondary education in Computer Science / Information Technology
• Must have a valid Ontario Driver’s License and full access to a reliable vehicle
This is a permanent position located in Vaughan, ON an annual salary of $60,000.00 – $65,000.00 per annum.
Technical Support Analyst • Vaughan, ON
Elevate your IT career as a Technical Support Analyst.Provide exceptional on-site and remote support for hardware, software, and incident resolution across a member-centric organization.This role r... Voir plus
Full Time, Part Time, Contract, Intern, Student.An Alternative to the Traditional Job Board.Guhuza offers the ability for Job Seekers and Employers to interview directly on our platform!.Our algori... Voir plus
Citi is seeking a skilled Applications Support Analyst within the Fixed Income sector in Mississauga.This role is essential for maintaining application stability and enhancing operational efficienc... Voir plus
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.Together, we are proud to support 30 million Canadians each month throu... Voir plus
Desktop Support Analyst(Vehicle must have).Desktop Support Analyst(Vehicle must have).Get AI-powered advice on this job and more exclusive features.Power Staffing Solutions provided pay range.This ... Voir plus
Connect with us LinkedIn , Instagram , Facebook , TwitterDo you want to build the software that builds cities? EllisDon’s construction technology team is made up of Full-Stack Developers, Data Anal... Voir plus
A leading technology company is seeking a Remote Enterprise Applications Support Analyst to provide comprehensive support for enterprise applications including SAP.This role involves day-to-day adm... Voir plus
A leading financial planning software company is seeking a Product Support Analyst to deliver exceptional customer service and support users of their innovative software.This role involves managing... Voir plus
Canada's largest and most important integrated computer asset disposal and recycling processor.We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics... Voir plus
At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale.Our award-winning SuiteSpot Maintenance and Capital SaaS solutions hel... Voir plus
Drive innovation in technical support as a Technical Solutions Analyst in a remote/hybrid role.Leverage your problem-solving skills for superior client service while adapting to evolving technology... Voir plus
Act as a high-touch consultant for our users.Investigate, reproduce, and diagnose software issues, understanding the \"why\" behind a bug before escalating it to engineering.Identify recurring pain... Voir plus
Elevate IT support as a Level 2 Analyst focused on user satisfaction.Oversee technical helpdesk operations and establish practices that boost efficiency and resolve issues effectively.In this vital... Voir plus
Join a vibrant team as a Deskside Support Analyst, dedicated to delivering top-notch technical support in a financial services context.Your expertise in troubleshooting and managing enterprise syst... Voir plus
Join Piston Group as an IT Support Analyst based in Mississauga, ON, and enhance your career in IT support.Focus on troubleshooting, system management, and user support for a crucial role.This posi... Voir plus
Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment.Will work closely with devel... Voir plus
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Voir plus
Launch your career in technical support with Achev as a Technical Support Analyst in Mississauga, Ontario.Focus on providing responsive and effective assistance to our diverse staff across multiple... Voir plus
The Margin Application Support Tech Lead Analyst contributes to standards around which others will operate.Requires developed communication and diplomacy skills to influence and convince others, in... Voir plus
Now, if you were to come on board as one of our Support Analyst L2, we’d ask you to do the following for us:.Incident Identification: Monitor various sources for potential major incidents, such as ... Voir plus
