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Reservations Agent (Full Time)

FAIRMONTEdmonton, Alberta, Canada

Il y a plus de 30 jours

Salaire

22,08 $CA –23,08 $CA par heure

Description de poste

Job Description

Reservations Agent (Full Time)

Showcase your outstanding interpersonal skills as a Reservations Agent, where you will provide organizational and administrative support to the team and memorable service to your guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.

What you will be doing :

Reporting to the Front Office Manager, the responsibilities and essential job functions include but are not limited to the following :

Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner
Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process
Ensure accurate payment information is received and inputted in a timely manner
Maximize revenue by upselling guestrooms and recommending hotel facilities
Assist with balancing inventory / room types
Liaise and maintain strong working relationships with Sales, Catering, Front Office & other departments as required
Assist guests regarding hotel facilities in an informative and helpful way
Follow all departmental and hotel policies, procedures and service standards

Qualifications

Your experience and skills include :

Service focused personality is essential; previous customer service experience in a similar setting is required, previous hotel experience preferred

Proven customer services skills with sophisticated communication skills, both verbal and written

Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system, Light speed or a related system, is preferred

Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities

Highly responsible and reliable, demonstrating initiative as required

Ability to work well under pressure in a fast-paced, team-based environment

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

Physical Aspects of Position (include but are not limited to) :

Constant standing and walking throughout shift

Frequent lifting and carrying up to 30 lbs

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs, and ramps

Additional Information

What is in it for you :

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000 / year),for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support

Learning programs through our Academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range : $22.08 - $23.08 CAD Gross per hour