Design Director

Overview

Accenture Song accelerates growth and value for clients through sustained customer relevance with capabilities in growth, product, experience design, technology, creative, media and marketing strategy, and campaign orchestration. The Design Experience practice offers a borderless playground encouraging bold, collaborative, and transparent work.

We’re looking for a Design Director who leads integrated design practices across accounts and manages multidisciplinary design teams. The role combines service and interaction design expertise with visual storytelling, brand expression, and a passion for creating strategically sound and aesthetically exceptional solutions.

What we’re looking for

• A strategic systems thinker with deep experience in service and interaction design – able to map and design at scale across user journeys, touchpoints, and ecosystems.
• A visual and verbal storyteller, delivering insights and ideas that generate empathy, excitement, and momentum for clients and teams.
• Passionate about designing with intent and aesthetic clarity – bringing visual design thinking and brand awareness into multi‑layered experiences.
• Naturally collaborative, engaging deeply with stakeholders, clients, and cross‑functional teams.
• Comfortable navigating ambiguity, fast‑moving programs, and a fluid organizational structure.

Responsibilities

• Drive design quality, practice, and offerings that meet business and user goals and create new offerings.
• Lead design points of view, proposal creation, and relationship management across one to two key clients.
• Deeply understand the market to speak to clients and industry about content, craft, and trends.
• Own craft and capability output across key projects, ensuring each deliverable is of the highest quality.
• Assess performance and provide career guidance and performance decisions for members of the studio Design team.
• Provide directional oversight of individual project team work and assume overall accountability.
• Develop pitch decks and project approaches that lead to exciting, inspiring, and well‑shaped storytelling work.
• Cultivate relationships with new and existing clients.

Required Qualifications

• 10+ years of experience in Interaction/Product Design and/or Service Design across varied users, business problems, and devices.
• 5+ years of leadership/management experience, leading multiple cross‑discipline teams.
• 5+ years of experience planning, designing, facilitating, and synthesizing workshops.
• 5+ years of experience driving and applying user‑centered design processes.
• English language proficiency for regular interaction with English‑speaking stakeholders across Canada.

Preferred Qualifications

• Bachelor’s degree or equivalent in a related design field (Service Design, Interaction/Product Design, Visual Design, HCI, etc.).
• Strong working knowledge of design tools: Figma, Adobe Creative Suite, Sketch, InVision, etc.
• Experience with brand design principles, visual systems, and design for emotion and storytelling.
• Ability to mentor across disciplines and elevate the creative expression of service and product design work.
• Familiarity with rapid prototyping methods ranging from paper sketching to digital prototypes.
• Comfortable with fast‑paced, multidisciplinary consulting environment.

Compensation & Benefits

Annual salary range: British Columbia $119,700 to $213,500.

Information on benefits is here.

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Design, Art/Creative, and Information Technology
• Industry: IT Services and IT Consulting

Location

British Columbia, Canada.

Additional Information

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