A leading facility management company in Canada is seeking a Service Desk Analyst to provide first-level support for technical issues. The ideal candidate will have 2-3 years of experience in a Service Desk environment, be bilingual in English and French, and possess strong customer service and analytical skills. The role involves diagnosing hardware and application issues, documenting resolutions, and working in a shift environment.
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Service Desk Analyst • Markham, York Region, CA