Ref ID: 05050-0012448182
Classification: Desktop Support Analyst
Compensation: DOE
You are an experienced IT System Support Analyst with a background in Tier 2 technical support. In this role, you will serve as the first point of contact and primary source for resolutions. This position will require you to work independently, leveraging your extensive knowledge to ensure effective business operations. This role is a long-term contract / temporary opportunity based in the Etobicoke, Ontario, area.
What you get to do every single day
• Support and troubleshoot IT infrastructure which includes: workstations, laptops, hardware, software, servers, printers, networking, remote access, connectivity, Skype phones and voice systems
• Diagnose and troubleshoot problems with individual or multiple computer systems to maintain proper functioning; escalate issues as required to the appropriate team
• Utilize Microsoft SCCM to provide consistent and efficient software deployment and computer imaging
• Assist with ongoing moves, additions and changes to computers
• Support MS Office 365 ProPlus suite of products, and a variety of specialized applications
• Participate in team-based project initiatives as required
• Perform system setup, which includes setup of network equipment
Job Requirements:
• 4+ years of Desktop Support experience in a large enterprise environment
• Strong knowledge of Microsoft-based operating systems and software (Windows 10 and Office 365 ProPlus, Skype for Business 2013 and SharePoint 2013); familiarity with ServiceNow would be an asset
• Experience with Active Directory, including creating user accounts, resetting passwords, adding and removing computers from the Domain
• Previous customer service experience, with strong interpersonal and communication skills, and a demonstrated focus on customer service excellence
• Excellent troubleshooting skills, with the ability to diagnose and solve technical issues
• Experience with SCCM, Intune, basic networking skills
• Experience with network and desktop printing solutions
• Flexible, with a demonstrated ability to embrace change and handle changing priorities
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https://www.roberthalf.ca/en/mobile">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2022 Robert Half. By clicking “Apply Now,” you’re agreeing to https://www.roberthalf.ca/en/terms-of-use">Robert Half’s Terms of Use.
Desktop Support Analyst • Toronto, Ontario, Canada
Support Windows Server infrastructure as a Technical Support Analyst.Focus on end-user technical support and server management in a collaborative environment.This role is perfect for an experienced... Voir plus
Reporting to the Business Operations Manager, the Business Support Analyst will provide application support for core business systems used to manage construction and project operations.This role fo... Voir plus
A financial services company is seeking a Pre Trade Support Analyst to provide support to traders on interest rate swap desks remotely from Canada.The ideal candidate will have a degree in Market F... Voir plus
Desktop Support – Mac (Contract).Minimum 8+ years experience required to provide overall hardware and software support to employees and incoming new hires.The role will include weekly reporting, in... Voir plus
A leading construction software provider is seeking a Customer Support Analyst to support clients using ERP modules like Job Costing and Payroll.This remote position requires a late shift after tra... Voir plus
At S&C Electric Canada, Co-Op students are valued contributors to our mission of building a safer, more reliable, and more resilient electrical grid.With over 70 years of innovation in Canada, we c... Voir plus
Desktop and Site Support Technician I.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Join Teleperformance – Where Excellence Meets Opportunity!... Voir plus
A leading travel technology company in Toronto is looking for a Platform Support Analyst I to ensure the smooth operation of proprietary Azure applications.The role involves providing user support,... Voir plus
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Voir plus
Become a key contributor at IBM as a Desktop Application Engineer, innovating LangFlow’s no-code AI flow tool.You'll create cross-platform applications leveraging Tauri and a variety of technologie... Voir plus
Talent Acquisition Specialist @ TATA CONSULTANCY SERVICES | Bachelor of Engineering.Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, et... Voir plus
Location: Toronto, ON (Hybrid 2-3 days onsite).Deliver Level 2/3 support for SAP Ariba modules (Sourcing, Contracts, Buying & Invoicing).Troubleshoot and resolve complex incidents, service requests... Voir plus
A leading customer experience management firm in Toronto is seeking a Desktop and Site Support Technician I to provide technical support for hardware and software.The ideal candidate will offer in-... Voir plus
Job Title: IT Operations Support Analyst.Job Location: Toronto, ON (Onsite 5 days a week).Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers.Interface effectively with other... Voir plus
A recruitment process outsourcing leader is seeking a Tier 1 Network Analyst in York Region, Markham to support client networks.The ideal candidate will have a college diploma in computer science a... Voir plus
Become a Platform Support Analyst I, focusing on application support for Azure travel solutions.Ensure effective user support, monitor performance, and enhance documentation processes for seamless ... Voir plus
A client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues.The ideal candidate should have over 8 years of experience in technical su... Voir plus
Support K-12 schools with finance tools as a Technical Support Analyst in a hybrid model at KEV.Focus on database accuracy and client support while enhancing educational systems.As part of KEV’s Cu... Voir plus
Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market.The product market fit is excellent, and... Voir plus
At Ripple, we’re building a world where value moves like information does today.It’s big, it’s bold, and we’re already doing it.Through our crypto solutions for financial institutions, businesses, ... Voir plus
