Customer Service Representative

Alarm Customer Service Representative

GardaWorld  is hiring! Join our esteemed team as a  Customer Service Representative  and contribute to our remarkable journey!

Who We Are :

Imagine joining a remarkable company that has been at the forefront of the industry since 2005 –  Liberty Security , a Canadian-owned powerhouse proudly under the umbrella of  GardaWorld . Based in Edmonton, we are a team of motivated and caring people that has become a leading provider of smart home security and safety services for homes, seniors, and businesses of all sizes across Canada. We tirelessly source, test, and leverage the very latest in technology for life safety, property, and asset protection. We have installed over 70,000 residential and commercial systems in all 10 provinces and 3 territories. We also service over 100 healthcare facilities in Canada.

Your Role :

A Customer Service Representative  is the voice of Liberty. It is crucial to ensure that exemplary service is delivered to all internal and external customers. You are part of a collaborative team that supports you, your ideas, and your success.

Job Duties & Responsibilities, include but not limited to :

• Respond to customer inquiries confidently and professionally using available tools and resources.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Demonstrate excellent problem-solving skills to address customer concerns.
• Resolve issues by asking questions, identifying root causes, and explaining solutions.
• Expedite corrections and ensure timely follow-ups for resolution.
• Ensure accurate data entry to maintain high-quality standards.
• Recommend improvements to benefit clients and enhance efficiency.
• Gain in-depth product knowledge to answer questions confidently and promptly.

Skills Required :

What we offer :

SSAlarm