Customer Experience Coordinator - Bilingual

Customer Experience Coordinator - Bilingual

Job Description

Posted Wednesday, January 21, 2026 at 5 : 00 AM | Expires Saturday, February 7, 2026 at 4 : 59 AM

About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

General Summary

This key role is primarily responsible for entering all manual orders, serving as first point of contact for handling customer accounts, accepting, validating and processing orders. In addition, responsible for resolving your customer issues and ensuring customer satisfaction.

The successful candidate will possess strong customer relationship, planning and analytical skills, be self-motivated and work well across functions at all levels within the organization.

Essential Job Functions

• Enter all manual orders for the US and Canada
• Monitor weekly EDI orders to include checking inventory and resolving shipping issues to ensure on-time delivery. May involve collaboration with Warehouse, Sales, Demand Planners, and Transportation.
• Investigate & resolve customer complaints and deductions.
• Monitor open orders report to ensure all orders ship & invoice on time
• Provide daily status updates on order execution and schedule adherence
• Fielding operational emails regarding moving orders, managing inventory, etc.
• Identify opportunities and areas to improve customer satisfaction.

Qualifications

What We Offer

Please note : A pre-employment background check, including a criminal record check, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI)

Our Commitment to Fairness and Transparency

The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.

This position is hybrid and requires the candidate to come to office three days per week.

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