Operational Training and Development Manager

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear : to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistics

Salary Range

$96,251.00 - $120,313.50

The Operational Training & Development Manager plays a key role in building a skilled, high performing workforce. This role oversees a team of trainers responsible for onboarding and continuous operational training, while also driving development initiatives that support employee growth, upskilling, and future leadership readiness. You will collaborate closely with Operations, HR, and the Learning & Development team to ensure training programs are effective, consistent, and aligned with both current and long term organizational needs.

Key Responsibilities

Oversee the operational onboarding program to ensure new hires receive all required training, tools, and resources.

Manage, coach, and support a team of operational trainers delivering onboarding, ongoing training, and projectrelated training.

Coordinate with Operations, HR, L&D and project teamto maintain accurate, updated, and standardized training materials.

Oversee the deployment of new operational projects by planningand supervising the delivery of projectspecific training.

Ensure trainers are fully prepared for project launches, including understanding timelines, SOPs, and training expectations.

Identify skill gaps through performance data, audits, and feedback from managers.

Lead or support upskilling and reskilling initiatives to enhance operational capability.

Contribute to development programs that prepare highpotential employees for future leadership roles.

Maintain training schedules, documentation, attendance, and compliance tracking.

Monitor and evaluate the effectiveness of all training programs and recommend improvements.

Foster strong crossfunctional relationships with Operations leaders to ensure training aligns with current and future business needs.

Stay informed on industry and learning best practices and integrate them into training strategies.

Qualifications

3–5+ years of experience in training, operations, employee development, or a related field.

Experience managing, coaching, or developing a team.

Strong communication, leadership, and organizational skills.

Ability to collaborate across multiple departments and manage competing priorities.

Solid understanding of operational workflows, metrics, and performance drivers.

Familiarity with Learning Management Systems (LMS) and digital learning tools.

What Success Looks Like

A smooth, consistent, and highquality onboarding experience for new hires.

A wellsupported trainer team delivering strong operational and projectspecific training.

Successful deployment of projects supported by effective and timely training.

Strong collaboration with Operations, HR, L&D, and Project Teams.

Measurable improvements in performance, skill levels, and employee engagement.

Training materials and programs that stay relevant, standardized, and aligned with business priorities.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward guided by strong values : collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.