Field Support Engineer

Job Title

Field Support Engineer – L1

Location

Brampton, ON – Onsite

Job Description

This role provides overall hardware / software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices.

Responsibilities

• Image and install software on Windows and Apple laptops / desktops, including IMAC, and provide remote support.
• Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
• Printer break‑fix and installation.
• Disposal, redeployment, and asset reclaim.
• Data backup and recovery coordination.
• Hardware refresh and warranty repair.
• Spare parts management.
• Audio and video support, including health checks.
• Inventory and asset management – depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software conflicts.
• Open and close service requests, and manage classification, assignment, tracking, and completion of incidents.
• Asset tagging and entry of incoming equipment into the asset management system.
• Collaborate with cross‑functional teams to onboard new hires.
• Ensure hardware is properly assigned and updated into the management system.
• Provide weekly reports on physical inventory counts and record outflows of hardware equipment.
• Schedule repairs for damaged / malfunctioning hardware with external suppliers.
• Ensure resolutions are consistent with company standards and policies.

Requirements / Qualifications

Additional Information

Own car required for transportation; lift up to 50 pounds. MCP or A+ certifications preferred.

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