Commercial technical support Advisor - HVAC

The technical advisor will have as main responsibility to assure a technical service after sales to the customers.

What you will accomplish with us:

• Troubleshooting and diagnostics over the phone and on site;
• Manage repairs with suppliers;
• Assist with the start-up of equipment sold in collaboration with the contractor;
• Document claims;
• Write commissioning assistance and site visit reports.

What You Bring to Our Team:

• College diploma in refrigeration or in building mechanics, or any combination of relevant training and experience as a refrigeration technician;
• Good knowledge of refrigeration and hydronic systems;
• Good knowledge of control systems;
• Knowledge of welding, electricity or gas installations will be considered an asset;
• Good communicator;
• Initiative and resourcefulness;
• Diplomacy and courtesy;
• Bilingualism (French / English) - Need to interact on a regular basis with our internal and/or external Master Group collaborators across the country. After evaluation, it has been determined that no other solution can meet these professional obligations.

Competitive Benefits

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We\'ve been the HVAC-R leader and one of Canada\'s Best Managed Companies since 2010. As the country\'s leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It\'s good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.