Overview
Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Responsibilities
- Help customers complete their taxes using Intuit TurboTax products by providing tax guidance, reviewing personal tax returns, full-service return preparation, and managing product / software inquiries.
- Utilize government websites, professional resources, and team expertise to provide accurate answers to customers in understandable terms.
- Interact with customers via a state-of-the-art video communication platform and document interactions to maintain accurate records.
- Prepare and file personal tax returns with complex elements such as employment, self‑employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
- Provide a minimum of two (2) years of paid professional tax preparation experience and be willing to obtain a CRA RepID to use the Represent a Client service.
- Maintain excellent customer service skills and interact professionally, friendly and confidently via video and audio tools.
- Be available for a flexible schedule with a minimum of twenty (20) hours per week.
- Demonstrate proficiency in both English and French; provide real‑time guidance to clients across Canada.
Qualifications
Minimum of two (2) years paid professional tax preparation experience.Experience with professional tax software for preparing personal tax returns, including handling complex elements (employment, self‑employment, rental income, investments, T1135, foreign income, and various credits & deductions).Strong command of English and French; ability to provide guidance in both languages.Willingness to obtain and use a CRA Representative ID (RepID).Experience in client‑facing roles with video and audio communication tools.Additional Qualifications
Experience preparing Business Tax (T2) returns.Experience preparing Quebec Tax (TP1) returns.Skills & Abilities
Tax expertise with a fundamental understanding of tax laws and concepts.Effective communication – written and verbal communication skills to provide quality service.Complex problem solving – ability to take ownership and escalates appropriately.Research and resourcefulness – curiosity and continuous learning.Technical acumen – willingness to learn and troubleshoot tools.Compensation & Benefits
Base pay : PEI, BC, New Scotia – $24.50 / hour to $33.50 / hour.
Position eligible for cash bonus, equity rewards, and benefits.
Pay is based on factors such as knowledge, skills, experience, and work location. Intuit conducts regular pay‑equity comparisons across ethnicity and gender categories.
Location
Trois‑Rivières, Quebec, Canada
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