Executive Director, Homecare

Our client, providing quality, customized services to seniors and their families, is looking for an Executive Director for their Homecare division in North York. As the Executive Director, Homecare (EDH), you will have an opportunity to make a difference in the lives of our clients and their families by taking on responsibility for the overall management and operations of our homecare business.

You will ensure the effective functioning of the homecare line of business (LOB) by overseeing all day-to-day operations, including client care, caregiving staff, finances, human resources, and general administration. You will have overall leadership and accountability for the LOB’s performance (financial & operational) and take an active role in the growth of
the LOB and assuring the visibility and positive image of the business in the community.

• Position: Executive Director, Homecare
• Department: Homecare
• Report to President
• Working location: North York, ON
• Job Type: Full-time permanent position
• Competitive compensation package with potential commissions.

In this role, you will be focused on:

• Overall financial and operational performance of the LOB consistent with our strategic priorities
  and performance targets
• Managing resources cost-effectively while achieving a high level of employee and client
  satisfaction
• Attracting and engaging staff who model AH’s care values and provide exceptional care including
  ensuring client and staff safety that meets or exceeds regulatory requirements
• Ensuring the success of all partnerships, programs and strategic initiatives

Key Activities and Responsibilities

(a) Oversee all homecare operational functions and performance including:

• Managing all homecare staff, operational procedures, service quality, and client & staff satisfaction
• Establishing processes to monitor, assess, and respond to issues that affect performance and benefit capture
• Improving client health and safety by actively searching for opportunities to
  educate clients and their families on creating a safe home environment and to ensure that proper health teaching is always given when possible. Support the standardisation and implementation of the best operating practices
• Working with Recruitment, Training, and Human Resources to ensure adequate
  quality staffing to deliver services
• Conducting regular evaluations to identify and implement practice and
  performance optimisation opportunities.

(b) Take a leadership role in the growth and overall financial performance of the LOB,
including:

• Work with finance to effectively manage budgets, AR, AP, and overall location profitability
• Collaborate with the Business Development function to ensure business growth by achieving sales targets
• Acquiring new clients using multiple channels
• Effectively delivering, updating and adapting marketing collateral & presentations
• Assisting with competitive analysis on pricing and services
• Achieving all sales goals and metrics consistently
• Actively spreading brand awareness through organizing and participating in leadgeneration activity including trade shows, community education, and marketing campaigns as appropriate

(c) Continuously focus on quality & efficiency improvement activities via:

• Productivity & quality metrics analysis and planning;
• Operations standardisation, monitoring, & optimisation;
• Implementing compliance recommendations;
• Operations & budget planning

Position Requirements

• A university degree in nursing or related health discipline
• Relevant health profession certification required (e.g. RN, etc.)
• Minimum of ten (10) years of direct care delivery experience
• Minimum of ten (10) years recent health management experience including budgeting, operating statement analysis, labour relations and a thorough awareness of applicable legislation governing healthcare operations
• At least of ten (10) years of experience working in a services environment with demonstrated track record of understanding the homecare marketplace, client needs, client environment, stakeholder issues, government & institutional processes related to procuring external services, and public sector issues as it relates to homecare, long term care, and hospital services
• Minimum of ten (10) years of program development or business development experience
  in healthcare settings (community care preferred)
• Valid Vulnerable Sector Check (within 6 months)
• Direct experience in the use of various information technologies in support of client care
  and operations management
• Ability to communicate in French is preferred

Knowledge and Skills

• Demonstrated ability to lead, engage and manage a multidisciplinary team
• Superior leadership skills with a demonstrated ability to own a sales and business development process and provide leadership to achieve sales targets
• Demonstrated community relations, business development, or program development
  experience
• Solid understanding of business planning processes and business metrics
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes preferred
• Passion to promote a person-centered care philosophy and work with seniors
• Keen insight into the demand for homecare services and business trends within the
  industry
• Proactive problem-solving skills