Customer Support Representative - In touch - Term ( 1 Year ) - Days
Administration / Clerical, Other - Part-time, TermCompetition # : A07-26EXTPosted : February 13, 2026Closes : February 27, 2026 at 11 : 59 pm Atlantic Standard TimeLocation : Northwood Corporate OfficeNorthwoodJob Type : Part-time TermSchedule : Day
Come join the Northwood Intouch team!
Since 1962, Northwood has led the way as Nova Scotia’s most dynamic continuing care organization committed to innovation and change. Northwood is the largest not-for-profit continuing care organization in Atlantic Canada and is recognized both here at home and across Canada as an extraordinary example of the power of social justice, but we like to call it the power of love! When life changes, and society changes, Northwood leads the way, incorporating revolutionary designed, responsive care. From new ideas to new technologies, we are empowered to do this, because our focus is on people!
We are looking for a dynamic individual to be a part of our team for the position Customer Services Representative – Intouch (Term 1 year) working in our Corporate Office in Dartmouth.
Customer Services Representative – Manager of Operations and Strategic Partnerships
Qualifications :
- High School Diploma or equivalent
- Two to three years of relevant work experience
- Previous experience in customer service required
- Previous experience in sales required
- Previous experience with seniors considered an asset
- Knowledge of Microsoft Office required
Responsibilities :
Sets-up and creates new accountsCoordinates the Intouch subsidy programManages the Intouch email boxAnswers customer / client requests or inquiries concerning services, products, billing or equipment and reports any problem areasExplains the types and costs of services offered; orders services; updates accountsAssists with the daily operations of the department by coordinating referrals, completing data entry, and disseminating information about the Intouch ProgramCompletes administrative functions to support order processingUpdates client information and conducts cancellationsProvides information to clients and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiriesReceives and processes client orders in accordance with established proceduresResponds to inquiries and conducts follow up calls; schedules appointments for potential clients to view products and servicesContinually maintains working knowledge of Intouch products, services and promotions and up-to-date knowledge of industry trendsManages Subsidy programCompletes care plans by inputting client information in Intouch database and forwarding completed care plans to appropriate team memberRecords calling log; maintains records of customer interactions; enters new information into database and forwards information to the Response CentreReceives and manages emails received by the Intouch email accountFosters relationships with healthcare professionals and community based organizationsPromotes Northwood’s subsidy program; sends subsidy applications and related information to potential clients; reviews subsidy applicants, mails approval and denial letters and manages dataCompiles data for Monthly reportsManages cancellations; reconciles cancellation files with AccountingProvides backup support to administration and team members as requiredType : 40 Hours Biweekly ( 4-8 Hour Shifts )
Start Date : Immediatly
If this exciting opportunity interests you, please click APPLY! Please include a resume when applying.