Store Manager

Overview

Join to apply for the Store Manager role at Maison Birks.

Birks is a luxury jewellery store established since 1879. We pride ourselves in offering meaningful experiences and building intimate relationships with clients.

As a Store Manager for a Birks store located in the Greater Toronto area, you will embody our belief in the promise of a brighter tomorrow through each interaction. You will work in a highly motivated team that values excellence, hard work and teamwork.

Responsibilities

• Assist the Store Director with daily store operations, with a major focus on providing excellent customer service and fostering a professional and pleasant working environment for all staff members.
• Create a refreshing experience for clients and a heartwarming environment for employees where they see their potential grow.
• Develop, organize and manage a high-volume retail store.
• Drive, lead, motivate and develop staff to become leaders in luxury jewelry sales; foster an environment that puts the client at the forefront; develop meaningful relationships with each client.
• Manage store operations, business development, client relations and promote the store within the community.
• Achieve or exceed sales targets continuously.

Qualifications

• Five (5) years of retail sales experience; luxury retail and/or jewelry experience is preferred.
• Bachelor’s Degree in Operations Management, Business Administration or other relevant education.
• Strong team values and leadership skills.
• Ability to offer exceptional client service that is both unique and memorable.
• Excellent interpersonal, communication and writing skills.
• Solid knowledge of the MS Office suite (Excel, Word, Outlook).
• Goal-oriented and sales-driven mindset with a genuine focus on client care and exceeding expectations.

Our Promise of Delight

• Competitive earnings, including commissions and bonuses
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

Birks is committed to your professional growth. You will be empowered to be yourself to offer excellent customer service and to create experiences that build long-lasting client relationships.

Are you the gem we are looking for?

Are you the gem we are looking for?

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail, Luxury Goods and Jewelry