Coordinator, Operations

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular Job Description

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘ Above And Beyonders’ , who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX : CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun : We laugh a lot. It makes every day brighter, and if you do not love what you do, you’re not doing it right.

Job flexibility : We think everything you do matters – at work and home.

Discounted services : We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards : Let’s be honest; everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We have you and your family covered with one of the best packages in the business.

Career evolution : At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting‑edge technology : Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re‑shape the industry.

Position Summary

This role provides critical administrative, logistical, and operational support across multiple systems within the Northeast Region (NH; VA; St. Mary’s, Maryland; Grasonville, Maryland; CT) to ensure efficient field operations and compliance. The diverse responsibilities of this position are essential for maintaining seamless workflows, accurate record‑keeping, and effective communication within the organization.

This is a non‑salary (hourly) position that encompasses a broad spectrum of responsibilities that are integral to the daily operations and strategic objectives of the field operations teams. The multifaceted nature of the role, spanning administrative, logistical, financial, and supportive functions, makes it an indispensable asset for ensuring operational excellence.

Key Responsibilities

• Vehicle and Fleet Management (Northeast) : Manages all aspects of the Northeast Region fleet, working with our fleet partner, including staggered registration schedules, OSHA Boom Inspection coordination, individual DOT inspections, preventive maintenance scheduling, vehicle swaps, demand maintenance / tows, and vehicle safety checklist paperwork. This ensures vehicle safety, compliance, and minimizes operational downtime, directly impacting technician productivity and service delivery.
• Billing Support (Northeast- NH, CT, MD, DE, VA) : Serves as the primary contact for Contract partner billing within the Region. This involves reverse bill invoicing for contract partners, including monthly bonus incentives, and ensures accurate financial transactions and vendor relations.
• Meeting Management and Coordination (Northeast) : Coordinates and supports various meetings, including the monthly North East (Monthly Operating Review) deck creation and meeting setup, weekly staff meetings (guests, notes, follow‑up), and quarterly all‑employee meetings (including planning Region / System‑wide events like holiday parties and quarterly breakfasts / cookouts). This fosters effective communication, strategic alignment, and employee engagement.
• Regional Administrative Support : Manages day‑to‑day administrative tasks for multiple areas, including ordering office supplies and uniforms, coordinating field technician, CFT / NFT training, tracking new onboarding, managing the NFT Daily Sharepoint, and acting as the Northeast Safety Lead (checklist coordinator). This ensures that regional offices are well‑equipped, new hires are properly integrated, and safety protocols are maintained.
• Customer One View Management (N.E. Region) : Facilitates weekly conference calls for customer One View issues, ensuring timely status updates, closeouts, customer appointments, and accurate CSG and Ticket updates. This is crucial for resolving customer issues efficiently and improving customer satisfaction.
• Emergency Management Support (North East Region) : Provides vital support during emergencies and storms, including coordinating travel and hotel arrangements, managing communications, and offering employee support.
• Project Support : Contributes to key operational projects such as the CPE Swap initiative, maintaining the On‑Call Database for the North East Region, tracking PNM - FTE Productivity, and supporting Fiber Documentation. This role is integral to the successful execution of operational initiatives and data integrity.
• OpEx‑CapEx Management : Processes Travel and Expense Reports. Oversees PO / REQ creation for small tool inventory, annual CLI flyover, safety footwear, other incidental ordering, annual plow support for all sites, and Workday REQs. This ensures that necessary tools, equipment, and services are procured efficiently and that inventory is accurately tracked across various sites. Regular meeting with Finance Manager
• CPE Reconciliation management : Manages CPE Reconciliation and Coordination of tracking, acts as a warehouse coordinator for business partner equipment tracking.
• Operational Inventory Management : Maintains a comprehensive inventory of critical operational items such as COAX Field Meters, Fiber Optical Meters, OTDRs, TDRs, Headend Analyzers, and CLI Seekers, including quantity, assignment, serial numbers, and calibration dates. This centralized tracking of asset management, calibration compliance, and operational readiness.
• Engagement and Employee Support : Coordinates Employee days, celebrations, maintains an open‑door policy for techs and peers, and coordinates expressions of sympathy for employee family losses. Creates and coordinates weekly, monthly, quarterly events that support a positive work environment.
• Performance Tracking and Reporting : Filters and shares tNPS results with contract partners and in‑house supervisors and creates / shares weekly in‑house and contractor tech scorecards. Supports roll up of critical data for performance evaluation and improvement.
• System Utilization (CSG + FSM) : Utilizes CSG + FSM for moving customer appointment timeframes, MR ticket creation / assignment, researching escalation tickets OV's, and managing missing equipment. Direct system usage for daily operational efficiency and issue resolution.

Available Benefits

Location : Grasonville, MD

Company : Breezeline

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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