Part-Time Lobby Ambassador

POSITION SUMMARY

Support Marketing Executives in identifying potential business and generating desk flow by contacting prospects on the Inhouse or Linkage property. As a Lobby Ambassador, engage guests in the lobby and introduce them to our Marketing team. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Overcome potential objections while maintaining a polite and enthusiastic demeanor.

Verify that individuals meet eligibility requirements for preview tours prior to directing to a Marketing Executive. Encourage guests to schedule preview tours. Explain details and requirements related to attending a sales presentation to potential owners. Determine and offer complimentary to guests as gifts for their patronage (e.g., rewards points, certificates). Answer guest questions about property facilities / services. Promptly receive, record, and relay any guest concerns to management and the operations team promptly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Lead Generation

• Contact potential customers and present basic product information to customers.
• Set appointments for customers with Marketing Executives.
• Establish clear expectations for customers regarding the appointment process.
• Phone existing contacts to strengthen the relationship with the customer.
• Present customer information (e.g., needs, preferences) to Marketing Executives.
• Manage customer contact information via software database.

Policies and Procedures

Guest Relations

Communication

Working with Others

Quality Assurance / Quality Improvement

Physical Tasks

Sales

CRITICAL COMPETENCIES

Notwithstanding any terms or provisions contained herein, this document does not constitute an enforceable agreement, including an employment agreement or an agreement to continue negotiations. This document is merely the framework for negotiations of one of several employment components. Neither of the parties is or will be bound in any way whatsoever, unless and until all other components of employment -including this one- have been fully negotiated, approved and incorporated into a complete written employment agreement (or an amendment to an existing employment agreement), which has been duly executed (signed) by each of the parties. The parties are -until execution of the aforementioned employment agreement (or amendment to an existing employment agreement) free to terminate negotiations at any time, without stating a reason therefore. Each of the parties agrees that the expenses, efforts and resources undertaken in the subject negotiations do not constitute or create any obligation on the other party.

NOTE

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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