Database Administrator

What We Do :   iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail.

Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers.

We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences.

We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.

For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive.

Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients.

iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe.

For more information, please visit  www.iqmetrix.com .

How We Do it :   We are on a self-management journey.

As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses.

Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels.

We are purpose-driven, helping individuals connect to the meaning in their day-to-day work.

Additionally, we are currently on the road to building a diverse and inclusive environment.

Working at iQmetrix means always looking at ways to be better.

About the Role : We are seeking a Database Administrator / Data Analyst to join our team.

This role blends operational database administration with hands-on data analysis, with a strong emphasis on modern infrastructure practices.

You’ll help ensure the reliability, security, and performance of our database platforms while contributing directly to client success through data-related work What You'll Do : Manage and operate database platforms across multiple environments, including high availability and disaster recovery setups.

Monitor and observe data platforms, including ongoing metrics, alerting, and outage detection.

Apply system administration skills to troubleshoot, patch, and optimize database workloads.

Design, build, and improve automation to reduce manual effort and improve reliability.

Collaborate with development, security, and operations teams to enable smooth and reliable deployments.

Contribute to incident response and root cause analysis to continuously improve system uptime.

Support compliance, governance, and best practices for secure and resilient infrastructure.

Support data analysis, reporting, and data updates as required to assist clients with their data needs.

Leverage automation and AI-assisted tools to improve database operations, monitoring, and troubleshooting.

What We're Looking For : Experience working with database platforms such as SQL Server, MongoDB, Cosmos DB, or PostgreSQL.

Experience administering Azure resources, managing virtual machines, disk and network resources.

Strong experience querying, troubleshooting, and analyzing data across relational and NoSQL data stores using SQL and related query languages.

Ability to analyze query and indexing performance.

Experience in monitoring, logging, and observability tools.

A mindset of continuous improvement, learning, and collaboration.

Ability to work across operational and analytical responsibilities in a fast-paced environment.

Nice-to-Haves : Experience supporting production systems with on-call or incident response responsibilities.

Knowledge of security, compliance, or data governance practices.

Experience validating data quality and handling data reconciliation.

Comfort working with large or complex datasets.

Comfort juggling multiple priorities or client requests.

Experience using AI tools to assist with SQL development, data exploration, or operational workflows.

Experience with MongoDB, Cosmos DB, or PostgreSQL would be an asset.

What We Offer : Begin your journey with a competitive starting salary!  Enjoy peace of mind with a comprehensive benefits package for you and your entire family.  Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.  Invest in your future with our RRSP / 401K / PF and Share Ownership plans.

What's even better?

We offer a match program!

We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.   Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.  Give back with up to 6 days of paid time off annually for volunteering or personal learning.  We believe in the value of taking time to refresh, re-energize, and reflect on your career journey.

Employees are granted a seven-week sabbatical after every seven years of employment!  What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix.

Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind.

You’re a go-getter who doesn’t wait around to be told what do to.

Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way.

Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt.

You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team?  If you’re interested in a career with iQmetrix, please submit your resume and cover letter.

We are an equal opportunity employer.

We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.  We are a hybrid work environment, remote and in-office for all employees in an office city.

You can view our job applicant privacy policy here .

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