Guest Services Supervisor, Pursuit Jasper

What will be your daily

pursuit?

Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams, ensuring smooth hotel operations, and creating a welcoming environment for all.

What will your compensation be?

The starting salary for this role is $20.00/hr.

When does this adventure begin?

This is a full-time, year round position beginning September 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
• Oversee operations across six Jasper properties, ensuring seamless guest experiences and high standards of cleanliness and presentation.
• Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
• Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.
• Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
• Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
• Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
• Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
• Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
• Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
• Conduct random room inspections to uphold Pursuit’s quality standards and assist other teams as needed.

What skills and experience do you need for this job?

• Strong leadership and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.
• Ability to work evenings, weekends, and holidays with minimal supervision.
• High attention to detail and ability to prioritize tasks in a fast-paced environment.
• Proficient in written and spoken English; additional language skills are an asset.
• Strong computer skills, including proficiency in hotel management software.
• High school diploma or equivalent required; a Bachelor’s degree or related technical education is preferred.
• Minimum of one year of Front Desk & Hotel experience, with prior supervisory experience considered an asset.
• A valid driver’s license is beneficial but not required.
• Must maintain a neat, professional appearance in accordance with Pursuit’s grooming standards.

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!