Service Writer

This opportunity will allow you to immerse yourself in a diverse product line that covers everything from paving, recycling, to property development, demolition and the list goes on. You will work alongside some of the most helpful and respected coworkers in the business.

As theService Writeryou will play a vital role at Bobcat of Toronto and are the key customer facing contact for initiating Bobcat equipment service and repairs. You will be highly safety conscious and strive to keep the service department organized & safe for customers and staff.

LOCATION :

Bobcat of Toronto – Brampton Branch

KEY ACCOUNTABILITIES :

• Provide excellent customer service from intake to release of equipment, and perform any additional follow up
• Listen carefully to customer descriptions and assess the equipment to determine the best repair plan
• Advise the customer on the equipment repairs that you recommend and offer a pricing quote
• Communicate with parts sellers and technicians to make sure everything needed is on hand
• Responsible for work orders that are in process and keeping up to date information
• Provide updates to customers as their work is completed
• Answer detailed questions about services performed and price information
• Maintain customer records by keeping all files organized
• Schedule appointments
• Serve as a customer relationship manager

WHAT WE OFFER : LOCATION : GTA

Compensation Details – Salary Range : $55,000 – $65,000

KEY QUALIFICATIONS :

YOU WILL BE ASKED TO :

WORKING REMOTELY : No

CONTACT US :

Interested in becoming part of the team? Send your resume & cover letter to hr@bobcattoronto.com with the position name in the email title.

We thank all those who apply. However, only those candidates selected for interviews will be contacted.

AI Disclosure :

AI (e.g. note takers) may be used throughout the hiring process and use of such tools will be disclosed to candidates who progress in our hiring process.

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