Service Transformation

Description

Our client is seeking Service Transformation Consultants (STC's) to provide advice and guidance on strategic initiatives that are being undertaken, notably the digital strategy and its implementation and an organizational transformation currently underway to enable and scale transformation of service delivery.

The STC(s) will facilitate strategic conversations with executives and leadership teams, and provide advice and guidance, including on cross-departmental and intra-departmental structures and governance.

Skills Service Transformation Type Contract Experience Required / Mandatory Skills

Demonstrated experience working on organizational development comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company or for a startup or small business addressing a complex challenge at scale.

Demonstrated experience working on agile software development and modern, service design based product delivery comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company or for a startup or small business addressing a complex challenge at scale.

Nice To Have Skills

Experience preparing and implementing government-wide strategies and / or mandates on digital and service transformations.

Experience with advising senior executives and preparing options for organizational design and development to facilitate transformation at scale, such as capability frameworks, toolkits, organizational structures, and workforce plans.

Experience working with a dedicated public sector central digital office such as the UK Government Digital Service; Australian Digital Transformation Agency; Ontario Digital Service; the Canadian Digital Service; the Digital Service Division; 18F; the US Digital Service; British Columbia Government Digital Experience, etc.