Admitting & Locating CSR Centralized Registration Information Management Group

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The Information Management Group (IMG) at the Centre for Addiction and Mental Health (CAMH) is currently seeking two (2) casual Customer Service Representatives (CSR) for its Central Registration position will require availability to work all shifts (days evenings nights weekends holidays) including on short notice.

Centralized Registration provides quality support to CAMH clients visitors staff and Toronto Police and Emergency Services employing a high degree of customer service at the Emergency Department (ED) Registration desk. Additionally in collaboration with other CAMH departments ensures the integrity of registration and scheduling information through regular audits and quality validation; and supports other departments as required.

You will be responsible to register clients verify demographic information collect insurance and additional information as required inform Emergency Department staff of any patient safety alerts or when concerned about a patients condition assist inpatient units with admissions updateMental Health ActLegal Status forms and support inpatient units as required. You will liaise and collaborate with appropriate staff in inpatient units outpatient clinics and Access CAMH to ensure registration and financial data is complete accurate and entered in a timely manner. You will work closely with the department Coordinator to conduct data quality audits of registration and scheduling to improve and sustain the integrity of the data and follow-up on missing or inaccurate information as required. You will also assist with document collection scanning processes and other administrative tasks as required to support the work of Centralized Registration and IMG.

You must have a Grade 12 -secondary education is an will be given to candidates with one (1) year or more of experience in customer service in the healthcare industry and familiarity with acute care hospital registration. You will possess excellent communications and interpersonal skills enabling you to effectively communicate with clients their families and other have a demonstrated ability to maintain control during stressful situations and manage decision-making time management ability to multitask attention to detail organizational and problem solving skills are required. The ability to work with clients/patients and staff of diverse cultural and social backgrounds is literacy in Microsoft Word and Excel is experience and proficiency with an Electronic Health Record preferably registration and/or scheduling applications is desired. The ability to quickly learn new software applications is also required. Bilingualism (French/English) or proficiency in a second language would be an asset.