IT Support Analyst

Position Summary

The IT Support Analyst is responsible for providing technical support solutions across Salit Steel information systems. This role supports end users, devices, and business applications while assisting with incident resolution, system access, and basic troubleshooting. The position serves as the first point of contact for IT support and escalates more complex issues to the IT team as required.

Position Functions

• Act as the first point of contact for IT-related issues and service requests.
• Provide technical support for end-users, devices, peripherals, and applications.
• Support Microsoft 365, Google Workspace and Active Directory user access, email, and basic administration.
• Support manufacturing floor infrastructure and onsite systems as required. This will include a regular frequency of working in an industrial environment adhering to safety policies including proper PPE.
• Document incidents, requests, and resolutions in the IT ticketing system.
• Research solutions through internal and external knowledgebase.
• Escalate unresolved or complex issues to the IT Team accordingly.
• Participate in root cause analysis and post-incident reviews.
• Gain exposure to IT infrastructure, cloud platforms, and business systems enabling you to provide suggestions for continual improvement.
• Assist with asset tracking, device setup, and equipment deployment.
• Maintain documentation and reference guides.
• Perform other related duties as assigned.

Working Conditions

Physical Requirements

Preferred Qualifications

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