Service Availability Reps Bilingual I - 57197

We are seeking three highly motivated and technically proficient Bilingual (French / English) Service Availability Representatives to join our Employee Enablement team in London, Ontario. This is a first-level technical support (Service Desk) position dedicated to resolving technology-based incidents for our internal colleagues. You will be responsible for conducting first-level analysis, troubleshooting hardware and software issues, and ensuring seamless service delivery across the enterprise.

This is a 2-year contract with a high potential for permanent conversion. It is an excellent opportunity for IT professionals to grow within a leading financial organization.

Location : 100% On-site – London, Ontario.

Start Date : March 2, 2026.

Schedule & Shift Requirements

This is a 24 / 7 / 365 operation. Candidates must be available and willing to work a rotational schedule that changes weekly, covering all three shifts :

Standard Day Shift

2nd Shift (Evening)

Overnight Shift

Weekend and holiday coverage is required as part of the rotation.

Advantages

Location : 100% On-site (London, Ontario).

Start Date : March 2, 2026.

Schedule : 24 / 7 / 365 operation. Must be available for a weekly rotational schedule covering days, evenings, overnights, and weekends.

Salary : 23.50 $ / h

Responsibilities

• Provide professional first-level technical support via calls and emails.
• Troubleshoot and resolve incidents related to PC hardware and O365 applications.
• Ensure detailed documentation of all issues within the ticketing system.
• Identify and escalate wide-impact outages or high-risk issues promptly.
• Monitor resources to ensure the availability of business applications.

Qualifications

Summary

Bilingual IT enthusiast? Join us in London, ON! 2-year contract starting March 2, 2026 ($23.50 / hr). If you are fluent in French / English and tech-savvy, send your CV to marie.thiers@randstad.ca today to start your journey!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.