Data Warehouse

Role Description :

• Participate in daily or weekly stand-ups with the engineering or platform team to review progress priorities and blockers.
• Work with senior engineers and architects to understand the Zendesk data model ticket lifecycle and support workflows.
• Assist in exporting cleaning and normalizing Zendesk ticket data into a Microsoft SQL Server database.
• Help implement and maintain data ingestion pipelines including batch imports and webhook-based updates.
• Support the generation storage and indexing of vector embeddings for ticket content using MSSQL vector features.
• Develop and test semantic search queries to retrieve similar tickets based on new customer submissions.
• Contribute to backend API development for the internal Zendesk RAG API used to analyze incoming tickets.
• Assist in integrating automation with Zendesk such as adding internal notes with related tickets or suggested workarounds.
• Write and maintain technical documentation describing data flows schemas and API behavior.
• Perform basic testing validation and troubleshooting of data accuracy relevance of search results and system performance.
• Follow established security privacy and data-governance practices when handling customer information.
• Collaborate with product support and QA stakeholders to refine use cases and validate outputs.
• Learn and apply best practices in software development version control code reviews and observability.

What you will do as our new Intern Developer :

Heres what youll bring to the role :

Required Experience :

Junior IC

Key Skills

Abinitio,Electronic Security,Internship,Learning Management System,Airport,Environment Health And Safety

Employment Type : Intern

Department / Functional Area : Engineering

Experience : years

Vacancy : 1