Senior Technical Services Representative

Our client is seeking an experienced Senior Technical Services Representative to join our team and serve as a trusted technical expert for major clients in the plastics manufacturing, polymer processing, and compounding industry. This role is ideal for someone who thrives on solving complex technical challenges, driving product innovation, and building strong customer relationships.

You will work directly with key accounts in plastics and polymer applications, providing hands‑on technical guidance while collaborating with internal product development teams to ensure our solutions stay ahead of industry needs. This is a high‑impact position that represents our organization at industry trade shows, conferences, and technical events.

Key Responsibilities

• Provide expert technical support to customers, sales teams, and manufacturing partners, addressing inquiries about product capabilities and applications.
• Troubleshoot and resolve plastics processing and compounding issues at customer sites, delivering innovative, practical solutions.
• Manage customer complaints, conduct root‑cause analysis, and deliver actionable feedback to the product development team.
• Represent the organization at polymer industry conferences, plastics trade shows, and technical seminars. Deliver engaging presentations, webinars, and contribute to industry publications.
• Maintain accurate reports, including call reports, project updates, and monthly activity summaries.
• Provide technical and functional guidance to colleagues, sharing best practices in color concentrates, polymers, and compounding technologies.

Qualifications

What We Offer

If you are passionate about polymers, plastics processing, and technical services, and want to make a measurable impact in a dynamic industry, Prime Management Group Inc. wants to hear from you. Apply today and take the next step in your career as a Senior Technical Services Representative. For more information about the role, please contact Brian Small, brians@pmg.on.ca

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