CUSTOMER SERVICE REPRESENTATIVE (RECEPTIONIST)

The Customer Service Representative (CSR) Reception will act as a first point of contact for guests at the AFD corporate office and will be responsible for all reception duties; from answering phone calls on a multi-line system to dealing with and resolving customer inquiries. The CSR Reception is responsible for the daily coordination of AFD’s customer service relations as described below. You must have a strong attention to detail, work ethic and be able to work in a face paced, dynamic environment.

• Present a positive customer experience, internally and externally while maintaining a professional image of the organization
• Respond to phone, email and in-person inquiries from clients, business partners and others
• Customer ship to location setup, requires coordination of multiple departments to gather data to input
• Cardlock and company fleet card management, including set up, activation, price changes, product changes and related support
• Manage customer fuel price government exemptions
• Update cardlock pricing and price comparison sheets
• Pulling reports as needed for customers and internal departments
• Updating pricing at AFD’s network of cardlock locations throughout Western Canada
• Sourcing, ordering, and maintaining office supplies and other items upon request
• Sorting, sending, and picking up mail
• Manage incoming and outgoing courier parcels
• Other related duties as required or assigned

OTHER KEY SKILLS (or product knowledge)

EXPEREINCE

3+ years’ experience in an office administrative role

EDUCATION

High School Diploma or GED required