A career as a Customer Experience Lead at National Bank Insurance is an opportunity to play a key role in the sector’s growth by influencing the customer journey, products, and marketing. The role focuses on delivering a positive and seamless experience at every touchpoint to increase satisfaction, loyalty, and advocacy. This position allows you to make a meaningful impact on our organization through your customer-centric mindset, understanding of the business model, and ability to build strong, collaborative relationships with internal partners.
Your Role:
Your Team:
The Insurance sector is a team of specialists who collaborate in a human and proactive way to protect our clients at all times. Your team is responsible for the business strategy, including product management, customer experience, net growth, and the sector’s transformation vision, specifically digital distribution. This mission is supported by data, a deep understanding of customer needs, closer alignment with the financing and credit card value chains, and knowledge of our business capabilities and strategic alliances.Requirements:
Customer experience lead Insurance • Montreal, Quebec
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