Guarantee Manager

Tu recherches des défis hors Normes pour ton emploi et pour ta carrière? C'est ici que ça se passe !

TransDiff JDH , concessionnaire Peterbilt, fondée en 1976, est un leader du monde des camions. Avec près de 50 ans d’expertise, plus de 225 employés, 55 baies de réparation et 6 succursales à travers le Québec. Tu auras l’opportunité de relever des défis passionnants, d'innover pour nos clients, et de contribuer à des projets qui font rouler l’économie. Envie de rejoindre une équipe dynamique, de booster ton parcours professionnel avec une Carrière Hors Normes dans un environnement où le fun et la croissance vont de pair? Continue ta lecture et découvre ce qui t'attend !

ROLE AND RESPONSIBILITIES :

Define and apply the warranty policy for all entities within the group, in line with corporate strategy.

Oversee the processing of warranty claims and ensure compliance with manufacturers' requirements.

Optimize warranty recovery processes with OEMs and suppliers; monitor key indicators (acceptance rates, processing times, costs per file).

Analyze failure trends, recommend corrective actions, and collaborate with Service and Parts teams to reduce costs and improve customer satisfaction.

Promote teamwork, supervise warranty clerks, set objectives, develop skills, and provide ongoing training.

Manage the warranty budget and provisions; prepare reports and present results to the VP of Operations.

Maintain effective relationships with the branch network and external partners.

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WHAT WE OFFER :

• Group insurance for peace of mind. In addition, a dental plan, virtual medicine and an employee assistance program are part of this package;
• RRSP with employer contribution, so you can build your future while benefiting from the company's support;

Bonus plan : In addition to a base salary, a bonus plan is put in place.

Ongoing training : we know you're already well qualified, but we'll provide you with the training you need to become even better.

Recognition and appreciation, we offer that too! It's always nice to get a pat on the back... we know.

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What we are looking for in you :

Empathetic leadership, teamwork, adaptability, agility, good stress management and problem-solving skills, creativity, innovation, autonomy, and good communication skills are the behavioral competencies we are looking for.

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So, are you ready to join us on this adventure? We can't wait to find out what we can bring you, and what you can bring to our Out of the Ordinary team!