Member Services and Sales Support Manager

As a member services and sales support manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team dedicated to selling products and services and / or providing comprehensive sales support to sales teams. You help build and maintain long-term business relationships with clients and members in your line of business. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure unit performance, and sound and prudent risk management in accordance with standards. You follow up on results. You draw on your ability to make quality decisions and drive results to effectively manage your department’s employees and performance. You manage a team dedicated to members and clients. You oversee employees’ skills development and maintain high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team members and provide and specific recommendations that take the needs of members and clients into account. The work associated with your unit requires extensive knowledge of the organization and your line of business. More specifically, you will be required to :

Support your immediate supervisor by helping to develop business strategies in line with Desjardins’s strategic priorities and the unit’s challenges.

Ensure the quality of services and business relationships, and manage the member / client experience.

Implement and monitor the action plan to achieve target results.

Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values. Lead, coach and motivate the team to develop skills, boost engagement and empower employees.

Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member / client experience.

Ensure the efficiency and continuous improvement of processes, and boost profitability.

Promote the Desjardins brand and strengthen the organization’s roots in the community.

Uphold Desjardins’s cooperative values.

What we offer

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

#LI-Hybrid

What you bring to the table

Bachelor's degree in a related field

A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Work processes

Trade Union (If applicable)