Claims Administrator

About WBI Home Warranty

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single‑family and multi‑family projects. We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long‑term relationships with our clients. At WBI, our people are our strength — their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service.

We Care. We Help

Job Summary

We are currently looking for a full‑time in‑office Claims Administrator to join our WBI Home Warranty team in our Surrey office. In this role you will assist Claim Handlers and the Claims Department with day‑to‑day claim processing and administrative support, ensuring all claims are managed in accordance with applicable legislation, policy provisions, and company guidelines. The position requires strong communication skills, exceptional organizational skills, and attention to detail.

Duties & Responsibilities

Duties and responsibilities will include but are not limited to the following tasks :

• Answer and direct phone calls, take messages, and respond to claim‑related inquiries and correspondence.
• Process incoming claims and assign files to Claim Handlers.
• Organize, update, and maintain claim files in accordance with established processes and procedures.
• Prepare claim‑related letters, memos, and documentation.
• Provide claims support to clients, homeowners, and other stakeholders.
• Offer administrative assistance to Claim Handlers and the Claims Department.
• Provide administrative support to other departments as needed.
• Assist with requesting and drafting inspection reports.
• Prepare meeting materials and take meeting minutes when required.
• Participate in work‑related functions and industry events.
• Maintain required insurance licensing in accordance with regulatory standards.

Qualifications

Education, Knowledge & Experience

2–3 years of data entry experience.

Skills

Compensation

What We Offer

Salary Range

CA$52,000.00 – CA$60,000.00 annually.

We encourage applications from all qualified candidates.

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