Claims Advisor

Claims Advisor at BFL CANADA

Join our Toronto office as a Claims Advisor, managing insurance claims while supporting clients through every step of the process.

Benefits

• Support for career development through continuous learning and training.
• Employee‑centered culture with motivating projects and challenges.
• Values of integrity, respect, diversity, and community support.
• Dynamic team focused on entrepreneurship, innovation, and collaboration.
• Competitive salaries plus comprehensive benefits – medical, dental, telemedicine, employee & family assistance program, retirement and savings plans.
• Work‑life balance via hybrid work program, wellness allowance, and year‑round social activities.

About the Role

We are looking for a Claims Advisor to join our Toronto office. The role involves managing insurance claims on behalf of clients, ensuring timely, fair, and accurate resolution, and acting as a liaison between clients, insurers, and other stakeholders.

Your Day as a Claims Advisor

• Review policies upon notification of a new claim.
• Settle and manage claims under the insured’s deductible.
• Investigate the cause of the loss.
• Verify coverage included in the insurance policy.
• Review documentation of claims.
• Estimate damages and losses and appoint vendors as necessary.
• Conduct coverage analysis and recommend solutions to coverage issues.
• Negotiate payments and reimbursements with insurers on the client’s behalf.
• Update the client on claim status as needed.
• Enter and maintain accurate information in the electronic file system.
• Keep current files and documentation for each claim.
• Build and maintain relationships with adjusters, insurers, and suppliers.
• Prepare and update loss bordereaux as applicable.
• Conduct monthly meetings with clients to provide claim updates.
• Comply with corporate policies and procedures.

Ideal Candidate

• 3–5 years of experience in the insurance industry.
• Excellent knowledge of insurance coverages.
• RIBO licensed or willing to obtain license upon hire.
• Possessing, or pursuing, CIP or CRM certifications is an asset.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Effective time‑management and organizational skills.
• Resourceful, customer‑focused, and service‑oriented.
• Attentive to detail and precise.
• Ability to work well under pressure.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Finance and Sales
• Industry: Insurance

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee‑owned and operated risk management, insurance brokerage, and employee benefits consulting services firms in North America. With over 1,000 professionals across 24 offices, we provide tailored, customer‑centric solutions worldwide.

Equal Opportunity Statement

BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the selection process.

Offers of employment are conditional upon satisfactory background verification results.