Sales & Technical Support Specialist

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We are a Canadian distributor specializing in professional audio‑video technologies, representing several well‑known international brands.

Our mission is to provide resellers, integrators, and content creators with reliable, high‑performance solutions tailored to the needs of the Canadian market.

Position Overview

Reporting to the Vice President, the Sales & Technical Support Specialist is responsible for developing, supporting, and assisting reseller partners and professional clients across Canada.

This hybrid role entails approximately 70 % office work and 30 % travel for client visits, demos, training sessions, events, and trade shows. A valid driver’s license and reliable vehicle are required.

The role combines technical product knowledge with business development, collaborating with internal and external sales teams for quote preparation, customer follow‑ups, and product demonstrations. It directly contributes to sales growth in the Pro AV, broadcast, education, and content production sectors.

Key Responsibilities

• Handle inbound requests from resellers, integrators, studios, and specialty retailers.
• Prepare and deliver quotes, proposals, and product presentations.
• Follow up with clients regarding product launches and ongoing promotions.
• Support internal and external sales teams with client follow‑ups, quote preparation, and technical training.
• Maintain regular communication in both French and English, ensuring post‑sales support and customer satisfaction.
• Act as a liaison between customers and the marketing team.
• Participate in or host product training sessions (online or at trade shows) and share knowledge with the team.
• Travel (≈ 30 %) for client visits, demos, events, and training sessions within Canada.

Required Skills & Qualifications

• Perfect bilingualism (FR/EN), spoken and written.
• Excellent understanding of professional video workflows: HDMI, SDI, 12G‑SDI, NDI, SRT, RTMP, capture, encoding, recording, live streaming.
• Knowledge of latency, bandwidth, compression, and IP networking concepts.
• Understanding of inter‑brand compatibility (AVoIP, Dante AV, NDI|HX, UVC, UAC, etc.).
• Strong command of technical vocabulary used in production environments: studio, field, events, education.
• Comfortable with production/streaming tools such as OBS, vMix, Zoom, Teams, YouTube Studio, etc.
• Excellent communication and technical explanation skills.
• Strong attention to detail in managing pipeline, CRM, and quote follow‑up.
• Proficiency with office tools: Excel, Outlook, CRM (HubSpot, Zoho…), Teams, Notion, Google Workspace.
• Ability to prioritize and work in a fast‑paced, multitasking environment.
• Valid driver’s license and willingness to travel frequently.

Ideal Candidate Profile

• 3 to 5 years of experience in inside sales or sales coordination, preferably in a technology or AV‑related field.
• B2B experience in the Pro AV industry strongly preferred.
• Passion for video, capture, streaming, and digital content creation.
• Proactive, solution‑oriented, and customer‑focused attitude.
• Autonomy, teamwork spirit, and technical curiosity.
• Ability to collaborate effectively with external reps and partners.

What We Offer

• A dynamic, people‑focused, innovation‑driven work environment.
• Growth opportunities toward account management or product specialist roles.
• Full job description & application on our website: https://adipro.ca/careers/