Superintendent Paramedic Services (NU 50.25)(PFT)(2) REPOST

Job Description

Job Description

Basic Function :

Reporting to Commanders, the front-line Superintendent with Norfolk County Paramedic Services is responsible for providing daily supervision and operational support to all paramedics. This role ensures the delivery of a high-quality, effective, and cost-efficient ambulance service across Norfolk County, by overseeing both the administrative and operational aspects of the service. Key responsibilities include coaching, evaluating and supporting paramedic performance, addressing operational challenges, ensuring compliance with policies and standards, and maintaining the seamless coordination of resources to support exceptional patient care.

Working Conditions : Must be flexible to work days, evenings and / or weekends scheduled on a rotational basis.

Position Description :

• Monitors all assigned Norfolk County ambulance operations to ensure efficient service is continuously maintained.
• Ensure all applicable standards, policies and procedures, SOPs and guidelines are understood and adhered to by staff.
• Ensure a safe and healthy work environment is established and maintained within the workplace.
• Ensure accurate and timely preparation, processing, and maintenance of operational and administrative reports.
• Performs periodic performance evaluation audits of frontline staff to identify training and coaching needs, recommending remedial action as required.
• Provide leadership, coaching, and mentorship to promote optimal performance, job satisfaction, and professional growth.
• Develop and deliver training programs for divisional staff or public and participate in continuous quality improvement initiatives.
• Participate in continuous quality improvement programs.
• Foster positive public relations by ensuring professional interactions with the public, healthcare partners, and external organizations.
• Represent NCPS in community engagement activities and liaise with hospitals, fire and police services, Ministry of Health representatives, and educational institutions.
• Safeguard patient information in compliance with confidentiality policies and manage the release of information appropriately.
• Liaises with all Norfolk County divisions, Ministry of Health, fire and police, hospitals, CACC, community colleges and other stakeholder organizations.
• Keep staff informed about road closures, detours, and general road conditions that may impact operations.
• Ensures all assigned facilities, equipment and vehicles are maintained in a state of operational readiness and all general supplies and vehicle supplies are safeguarded and maintained at the proper level.
• Carries out initial and ongoing patient care as required.
• Handles day-to-day labour relations matters functioning as the first point of contact for frontline staff.
• Perform duties as a Superintendent and provide patient care as required.
• Attends meetings, conferences, seminars etc. as required to improve and / or develop skills.
• Manage scheduling to ensure all shifts are appropriately staffed.
• Perform inventory management.
• Establish onsite control (for paramedic services) in the event of natural or man-made disasters or other large-scale situations.
• Monitor and support all Community Paramedic operations
• Perform other duties as assigned.

Requirements

Knowledge and Experience :

Skills and Abilities :

Benefits

Posting # : NU 50.25 (2 vacancies) REPOST

Position : Superintendent Paramedic Services

Job Code : 3EMSUP

Status : Permanent Full Time

Employee Group : Non-Union

Division : Emergency and Social Services

Department : Paramedic Services

Reports To : Commander, Paramedic Services

Location : Norfolk County

Wage : $41.817 to $52.273 per hour (2025 rates)

Posting Period : December 10, 2025 to December 23, 2025

Note : The recruitment process includes applicant testing :

Qualified candidates will be required to take a written exam in addition to other testing and will be contacted if moved forward in the recruitment process.

Application information :

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.