Information Systems Engineer III (Zuora)

SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.

Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .

What were looking for

Were seeking an experienced Information Systems Engineer to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing configuring enhancing and supporting Zuora Billing and its integrations particularly with Salesforce. Industry background is flexible but practical experience with Zuora Billing is required. This role operates within the U.S. Central Time Zone.

What youll be working on

• Configure customize and maintain Zuora Billing including product catalog rate plans subscriptions invoicing taxation payments and related workflows.
• Partner cross-functionally with Sales Finance RevOps and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues performing root cause analysis and implementing sustainable solutions.
• Build and maintain Zuora workflows notifications custom fields data mappings and Salesforce integrations including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices compliance standards and internal governance requirements.

Wed love to hear from people with

• 1 years of hands-on experience configuring customizing and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents POC and analyzing issues.
• Experience with quote-to-cash and financial systems such as Zuora Salesforce (including CPQ) NetSuite or RevPro.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• A bachelors degree in Finance Accounting Business Management Information Systems or equivalent professional experience.
• Working knowledge of core finance and accounting processes (e.g. Order to Cash Record to Report).
• Strong communication skills attention to detail and the ability to prioritize work while learning new technologies.
• Experience in Zuora Revenue Salesforce CPQ and Mulesoft (Nice to have)
• Experience with data migration and cleansing (Nice to have)

The base pay provided for this position ranges from $106250 / year - $143750 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location job-related knowledge education or training skills and experience.

Bonuses and commissions may also be offered as part of the total compensation package in addition to a competitive benefits package including medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

#LI-remote

Why SurveyMonkey Were glad you asked

At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company valueslike championing inclusion and making it happenby embedding them into how we hire collaborate and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.