Quality Lead

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

Overview

The Quality Leader supports the operation and continuous improvement of the Quality Management System (QMS) in line with ISO 9001, using data-driven decision making, assurance, and visible leadership. This role focuses on quality monitoring, documentation, audits, and cross-functional collaboration to ensure products meet customer and regulatory requirements, with mentorship and development toward more advanced quality responsibilities. The objective of the Quality Leader role is to establish compliance as the baseline and foster a strong culture of continual improvement as the long-term objective.

Your tasks

Quality Management

Support the maintenance and improvement of the Quality Management System (QMS) in alignment with ISO 9001 and internal standards.

Governance provide quality leadership and actively engage the management team to ensure ownership, accountability, and alignment with quality objectives.

Produce quality reports : review data and present according to business schedules, specifically month-end reporting.

Drive the internal audit program, inspections, and quality checks to identify non-conformances.

Manage and lead non-conformance reporting via root-cause analysis, containment and corrective action plan and track progress, ensuring resolution.

Work closely with customer services, production, and engineering teams to address quality issues.

Assist with supplier quality activities, including incoming material inspections and documentation.

Support non-conformance tracking, corrective action follow-up, and record maintenance.

Maintains calibration of equipment, gauges and test equipment.

Training & Documentation

Assist in developing and maintaining quality procedures, work instructions, and records.

Support quality-related training sessions and employee awareness initiatives.

Ensure quality documentation is current, controlled, and accessible.

Ongoing training and assistance from local and corporate teams, the quality leader will work with Franke quality culture as well as corporate objectives

Compliance & Reporting

Maintain accurate quality records related to audits, inspections, and corrective actions.

Generate quality metrics and reports for daily CIC team review.

Ensure compliance with ISO and all other applicable quality standards.

Ensure compliance with national and international standards and advise management accordingly with a significant focus on Environmental legislation

Continuous Improvement & Collaboration

Participate in quality improvement initiatives aimed at process efficiency and defect reduction.

Stay informed on quality best practices and evolving standards.

Collaborate with cross-functional teams to promote a culture of quality and operational excellence.

Liaison with customer auditors and product approval officers as well as North American qualification processes

Requirements

Bachelor’s degree or diploma in, Quality, Manufacturing, or a related field preferred.

1–3 years of experience in quality assurance in a manufacturing environment

Interest in pursuing or already obtained quality certifications (e.g., ISO 9001 internal auditor)

Experience with quality audits, quality control, quality inspection, and quality assurance processes within manufacturing environments.

Proficiency in using measurement tools such as calipers, micrometers, coordinate measuring machines, and vision inspection systems.

Excellent analytical skills for data collection, analysis, and problem-solving related to product quality issues.

Familiarity with quality management systems (QMS) and tools for continuous improvement (e.g., root cause analysis).

Strong leadership abilities with the capacity to train teams on quality systems and compliance requirements.

Effective communication skills to collaborate across departments and prepare detailed audit reports.

What we offer you

At Franke Kindred Canada we care about your well-being and work-life balance. We offer a comprehensive benefits package including dental, vision, and extended health care, life insurance, and an employee assistance program to support you in all aspects of life. Enjoy on-site parking, paid time off, and a wellness program designed to keep you healthy and energized. Plus, we help you plan for the future with our RRSP matching program.

Salary

The salary for this position ranges from CAD$70,000 - $80,000 per year, aligned with experience and qualifications.

AODA

We are committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to meet your needs.

For more information see : www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV / resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.

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