Field Service Technician L2

Join to apply for the Field Service Technician L2 role at Hammond Power Solutions

Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS has grown to become the leader in North America in the custom design and manufacture of dry type transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like mining, rectifier, drives, traction, wind, solar and many other electrical power applications. The world relies on HPS to continually conceive and produce state‑of‑the‑art transformer technology.

The Field Service Technician is responsible for field service work performed on HPS products on‑site. Communicates requirements to Production, Testing, Engineering and Quality Assurance and assists with elimination of similar issues in the future. Assists customers with troubleshooting and coordinates various tests on units requiring repairs or modifications. The incumbent must be available for emergency situations and eligible for international travel.

Key Responsibilities

• Determining material needs and ensuring they are produced and shipped to site.
• Verify that kits are complete, tested and functioning completely.
• Coordinating site visits with HPS Sales and Customers.
• Preparing site work instructions for HPS personnel.
• Preparing site work instructions when customers agree to make site changes themselves.
• Generating Field Service Reports and cost summaries for each service trip.
• Updating and maintaining the FPR SharePoint site and Field Service calendar.
• On-Site Commissioning Support
• Completing mechanical rework, including changing out any damaged or defective parts.
• Manage the process of a customer witnessing tear‑down at HPS facilities which includes coordinating the initial test and inspection of the product to determine failure site and / or mode
• Ability to conduct testing at a HPS test facility or during a Field Service assignment which includes Ratio, Phase relation, insulation resistance, etc.
• Returned Materials Analysis and Reporting

Qualifications

Proven project management capability

NOTE : Hammond Power Solutions encourages applications from all qualified candidates. HPS has a great record of accommodating persons with disabilities. Contact our People & Culture team if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Benefits

We are Great Place to Work Certified! Our people work hard for us—so we make sure our benefits work hard for them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock Ownership Program. Our core benefits focus on wellness, mental health, and financial security when employees need them the most, early career or getting ready for retirement. We also support work‑life balance through flexible work schedules, paid time off, and leaves of absence. Employees and their families also have access to our confidential, best‑in‑class Employee and Family Assistance Program (EFAP). We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work through our Hammond Giving Strategy.

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