Talent.com
Targeted Talent
Help Desk AnalystTargeted Talent • Calgary, AB, Canada
Help Desk Analyst

Help Desk Analyst

Targeted Talent • Calgary, AB, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

  • Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
  • Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
  • Supporting MS Office 365
  • Supporting Microsoft Teams environments
  • Supporting Virtual Desktops (VMware)
  • Supporting Adobe Acrobat DC
  • Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
  • Maintaining hardware inventory, asset database and systems documentation
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Re-installing/imaging desktops and laptops as needed
  • Installing, configuring, desktop and network printers
  • Assisting with security-related updates or patches
  • Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
  • Performing other duties as assigned

Requirements:

  • Diploma in Computer Science/Engineering or equivalent experience.
  • 1 to 3 years of experience in a technical support or IT customer service environment.
  • Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
  • CompTIA certified candidates will be given preference
  • Detailed oriented, superior problem solving and troubleshooting ability
  • Commitment to customer satisfaction through planning follow-up
  • Excellent communication and customer service skills
  • A proven track record of working with users at various ability levels
  • The ability to use good judgment and multi-task within an ever-changing environment
  • Experience in a 24×7 environment delivering high availability or mission-critical applications
  • A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

  • Competitive salary
  • Paid vacation
  • Health and dental benefits
  • Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.

Créer une alerte emploi pour cette recherche

Help Desk Analyst • Calgary, AB, Canada

Offres similaires

Help Desk Analyst - Senior (Remote) JP850

PathlionCalgary, AB, CA
Télétravail
Temps plein

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Voir plus

 • Offre sponsorisée

Service Desk Analyst (Level 1/2 – Citrix Focus) – 3 Month Contract – Calgary, AB

Fuze HR SolutionsCalgary, AB, CA
Temps plein +1

Service Desk Analyst (Level 1/2 – Citrix Focus) – 3 Month Contract.Term: Initial 3 month contract with strong possibility of extension.Schedule: Full-time, Monday–Friday.Work Environment: Fully ons... Voir plus

 • Offre sponsorisée

Service Desk Analyst

WBM TechnologiesCalgary, Alberta, Canada
Temps plein

WBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to ... Voir plus

 • Offre sponsorisée

Analyst, IT Service Desk

FYidoctorsCalgary
Temps plein

Innovation and Information Technology.Join our dynamic team as an Analyst, IT Service Desk! As the first point of contact, you’ll play a crucial role in ensuring smooth operations and resolving IT ... Voir plus

 • Offre sponsorisée

Help Desk Level 2

AkkodisCalgary, AB, CA
Temps plein

Initial end date March 31, 2027.On behalf of our client located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base.This role is primarily onsite in Cal... Voir plus

 • Offre sponsorisée

Bilingual IT Support Analyst (Level I) - Help Desk

Long View SystemsCalgary, Alberta, Canada
Temps plein

An IT services provider in Calgary is looking for a bilingual French-English Technical Support Analyst (Level I).The role involves providing top-level support for IT systems and requires effective ... Voir plus

 • Offre sponsorisée

Desktop Analyst

Westjet-AirlineCalgary, AB, CA
Temps plein

Posted Wednesday, May 20, 2026 at 6:00 a.Expires Thursday, June 4, 2026 at 5:59 a.This position requires in-person collaboration five days a week.Since our story took off in 1996, WestJet has striv... Voir plus

 • Offre sponsorisée

Deals Desk Analyst, Oil

TrafiguraCalgary
Temps plein

As a Risk Analyst for Oil you will ensure maintenance and improvement of core PnL data to increase accuracy and timeliness of the daily trading results.All responsibilities and accountabilities of ... Voir plus

 • Offre sponsorisée

IT Helpdesk Analyst

NanalysisCalgary, Alberta, Canada
Temps plein

Nanalysis is seeking an experienced.This role is responsible for providing first touch technical support to our end users.This position requires timely resolution of technical issues while maintain... Voir plus

 • Offre sponsorisée

Deals Desk Analyst, Oil

Trafigura GroupCalgary, Alberta, Canada
Temps plein

Deals Desk Analyst, OilApplylocations: Calgary, Canadatime type: Full timeposted on: Posted Todayjob requisition id: R- **Main Purpose**As a Risk Analyst for Oil you will ensure maintenance... Voir plus

 • Offre sponsorisée

IT Solutions Analyst

McMillanCalgary, AB, Canada
Temps plein

Reporting to the Manager, Technical Service Desk, Information Technology, you, as part of the team of seven (7) will be identifying, researching, and resolving technical issues with a timely respon... Voir plus

 • Offre sponsorisée

Level 3 Help Desk Operations Expert

Symbiotic GroupCalgary, AB, CA
Temps plein

Join a dynamic role as a Level 3 Help Desk Operations Expert.Focus on infrastructure operations, ticket management, and ensure high-quality service for user support in Calgary.In this on-site posit... Voir plus

 • Offre sponsorisée

Deskside Support Analyst-Onsite

Compugen IncCalgary, Alberta, Canada
Temps plein

Compugen is Canada's largest privately-owned Technology Ally.To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and... Voir plus

 • Offre sponsorisée

IT Consultant / MSP Help Desk

Intelica Solutions Inc.Calgary, AB, CA
Temps plein

MSP dedicated to supporting servers, networks, cloud technology, cybersecurity, workstations and applications.Our highly skilled team designs, implements, supports, and manages businesses’ IT requi... Voir plus

 • Offre sponsorisée

Remote Enterprise Applications Support Analyst

ThalesCalgary, AB, CA
Télétravail
Temps plein

A leading technology company is seeking a Remote Enterprise Applications Support Analyst to provide comprehensive support for enterprise applications including SAP.This role involves day-to-day adm... Voir plus

 • Offre sponsorisée

Help Desk Technician (Canada Summer Job)

TheseedCalgary, AB, CA
Temps plein +2

Through hands‑on learning, mentoring, and exposure to real‑world IT environments, the student will:.Gain applied experience in IT support, hardware/software troubleshooting, systems administration,... Voir plus

 • Offre sponsorisée

Client Services Analyst

EnerflexCalgary
Temps plein

The Client Services Analyst provides first and second line support to Enerflex system users.Working with other IT management and staff, the candidate ensures Service Desk operations support busines... Voir plus

 • Offre sponsorisée

Ariba Support Analyst

BrunelCalgary, Alberta, Canada
Temps plein

Brunel is seeking an Analyst for Ariba Support for a 12‑month assignment for our valued client.We are looking for a proactive and customer‑focused Ariba Support Analyst to provide day‑to‑day functi... Voir plus

 • Offre sponsorisée

Lead Deskside Analyst & IT Support Lead

MicroserveCalgary, AB, CA
Temps plein

A leading technology solutions provider in Calgary is seeking a Lead Deskside Analyst to supervise onsite operations.The ideal candidate will have 3-5 years of deskside support experience and will ... Voir plus

 • Offre sponsorisée

Senior Analyst for Zendesk Systems and Customer Experience Optimization

TwilioCalgary, Alberta, Canada
Temps plein

Join a dynamic remote team as a Senior Business Systems Analyst focused on Zendesk applications.Leverage your skills in configuration and process automation to enhance customer support experiences.... Voir plus