General Manager

Welcome to Peaked Pies Whistler - known for our warm Australian inspired menu and hospitality. We pride ourselves in being a destination in itself with our customers saying "we drove here specifically to try your Aussie pies!" We treat our customers as friends and love to find out about their day. We are a team of young, energetic people who are well know for our exceptional customer service and fantastic comfort food.

We have an opportunity for a full time General Manager at our Burnaby, British Columbia location. The General Manager is the driving force behind the business’ success. They play a vital role in maintaining Peaked Pies' positive reputation and profitability. They actively engage with customers, provide exceptional service, and build strong relationships with their team and the community. By participating in operations and addressing areas for improvement, they ensure smooth functioning of the store. With a forward-thinking mindset, they anticipate future needs to ensure the business thrives and prospers.

Main Responsibilities

• Lead and oversee the day-to-day operations of the Burnaby store and commissary kitchen, ensuring efficient, safe, and high-quality food production and service.
• Drive business growth by setting, monitoring, and achieving sales targets, budgets, and financial performance goals.
• Develop and implement operating procedures, define service standards and workflows.
• Maintain a strong understanding of kitchen operations, including food safety, production processes, quality control, and operational efficiency.
• Actively engage with customers and resolve complaints to uphold and enhance the business’s reputation through responsive service and positive relationship-building.
• Provide hands‑on leadership and lead by example to ensure all aspects of the store operate smoothly and consistently meet performance standards.
• Supervise, schedule, motivate, and support a diverse team, fostering a positive, collaborative, and high‑performing work environment.
• Assist with recruitment and oversee training and performance management of the team.
• Negotiate arrangements with suppliers for food and other supplies.
• Monitor the store’s physical condition, ambiance, and product quality, ensuring standards are consistently met through attention to detail.
• Assess current operations and anticipate future business needs to support sustainable growth and continuous improvement.

Job Requirements

Working Conditions

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