Escalator Quality Technical Support Manager

Prysmian is committed to offering a competitive total rewards package to attract retain and motivate our talent. This includes a competitive base salary aligned with the relevant market and results based variable compensation that rewards performance.

Our salary range for this role is $ 87000-$117000 reflecting the anticipated base salary for a fully qualified candidate at the time of posting. Actual pay will be determined based on skills experience internal equity and market conditions.

Unless clearly stated all Prysmians job postings refer to actual vacancies that we are actively recruiting for.

MAJOR RESPONSIBILITIES :

• Leadership and Team Management

Lead coach and develop the local Quality and Technical Support personnel to deliver operational performance and exceptional customer support.

Develop implement and maintain quality management systems and procedures in alignment with ISO 9001 and internal standards.

Provide technical support to sales teams service departments and customers regarding escalator product applications installation and troubleshooting.

Conduct and coordinate technical training for partners customers field technicians and internal staff.

Develop and maintain product installation manuals splicing procedures and customer-facing technical documentation.

Prepare and deliver quality and technical support performance reports including trend analysis improvement actions and customer satisfaction data .

QUALIFICATION & SKILLS :

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please let us know.

Required Experience :

Manager

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1