Tonic Spa Weekend Wellness Concierge (PT)

Job Description

Job DescriptionAbout Sweat and Tonic:

Sweat, recover, connect. Sweat and Tonic (S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T's premium wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.

About the Role:

As a Wellness Concierge at Tonic Spa, you are a key part of the guest experience, blending attentive service with hands-on operational and facilities support. You’ll help create a calm, welcoming environment by engaging with guests, guiding them through wellness services, and ensuring all spa spaces are clean, organized, and ready throughout the day. From hosting spa tours and delivering tea service to supporting wellness therapies and maintaining shared areas, this role is ideal for someone who takes pride in both guest care and behind-the-scenes excellence. You’ll work closely with the spa team to ensure every visit feels seamless, thoughtful, and restorative.

📍Weekend availability is required for this position.

Key Responsibilities:

• Welcome and support guests with warm, personalized service from arrival to departure
• Conduct spa tours, explaining facilities and services in a clear and engaging manner
• Maintain the cleanliness and presentation of all spa areas, including the pool deck, treatment spaces, and guest amenities
• Perform ongoing facilities upkeep throughout the day to ensure spaces remain organized, stocked, and guest-ready
• Provide attentive tea and beverage service on the all-season patio
• Guide guests through compression therapy and red-light therapy sessions, ensuring comfort and proper use
• Support the turnover of treatment rooms between hot/cold contrast therapy appointments
• Educate guests on available services and offerings, providing informed and thoughtful recommendations
• Respond to guest questions or concerns professionally and promptly
• Collaborate with Spa Receptionists, Attendants, and Practitioners to deliver a smooth and consistent experience
• Participate in training and ongoing development to enhance service and wellness knowledge
• Assist with additional tasks as needed to support daily spa operations

About You:

• You are genuinely passionate about delivering luxury guest experiences and thrive on creating memorable moments through attentive, personalized service.
• You articulate information clearly and professionally, adapting your communication style to diverse guests while maintaining a warm, approachable demeanor.
• You have a meticulous eye for detail, ensuring immaculate presentation of facilities and anticipating guest needs before they arise.
• You possess a genuine interest in wellness practices and are eager to expand your expertise in spa services, treatments, and benefits.
• You remain composed under pressure, finding creative solutions to unexpected challenges while maintaining the highest service standards.
• You work seamlessly with colleagues across departments, prioritizing collective success and consistent guest experiences.
• You can comfortably stand for extended periods while maintaining a professional, well-groomed appearance that reflects our premium brand.
• You efficiently juggle multiple responsibilities, from guest interactions to facility maintenance, without compromising quality or attention.
• You embrace feedback, continuously seek improvement, and stay current with wellness industry trends and innovations.

Physical Requirements

• Ability to remain on your feet for extended periods, maintaining a composed and graceful presence.
• Capacity to move, carry, or lift up to 20 pounds, with ease and attention to maintaining the luxurious environment.
• Must be able to kneel, bend, reach, climb, and stand for prolonged periods, adapting gracefully to the physical demands of the role.
• Comfort working in environments with varying temperatures, ensuring guest comfort is always prioritized.

Qualifications

• 1-3 years of experience in a high-end customer service role, preferably within a luxury spa or wellness environment.
• Exceptional computer skills, with proficiency in booking or reservation systems preferred. (Jane, Mariana Tek)
• Fluent in English, with additional language skills considered an asset.
• Strong sales acumen, with the ability to discreetly and effectively recommend services and products.
• Deep passion for wellness, health, and fitness, with a genuine commitment to personal well-being and professional excellence.
• Flexibility to accommodate a varied schedule, including evenings, weekends, and holidays, with a minimum commitment of 2-3 shifts per week.
• Proven ability to multitask in a fast-paced, luxury setting, with impeccable organizational skills and a keen eye for detail.
• Highly independent and self-motivated, with demonstrated leadership qualities and a dedication to delivering an unparalleled guest experience.

Compensation and Benefits:

• Performance incentive plans
• Comprehensive health benefits (FT)
• Unlimited S&T membership for you and a loved one
• 40% off at Sweat and Tonic shop
• 20% off at Tonic Bar
• Access to discounts at up to 5,000 retailers across Canada
• Employee Assistance Program
• Up to $2,500 tuition reimbursement annually
• Employee discounts on wellness services and retail products

Inclusion and Equal Opportunity Employment:

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Application Process:

If you are passionate about the health and wellness industry and eager to join a dynamic team, we encourage you to apply! We thank all applicants for their interest; however, only those selected for an interview will be contacted.