Transdev is currently recruiting for a Full Time Dispatcher for School Bus Drivers in East Ferris, Ontario.
Reporting to the School Supervisor, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.
Responsibilities
- Ensure dispatch and driver operations are in accordance with established standards
- Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays
- Customer service calls, recurring rides & special event co-ordination
- Incident reporting
- Dispatch drivers to various routes on a timely basis
- Alert drivers to road closures and other delays
- Identify all runs and drivers active on routes are on time to ensure no students are left behind
- Manage and pull a variety of reports as per the General Manager's directive
- Manage and assist with scheduling vehicle maintenance as required
- Answer phones, fax, and email correspondence in a professional and courteous manner
- This full time role runs year round, and is not defined by the school calendar.
- Dispatchers receive a 2 week holiday pro-rated the first year.
Requirements
You are willing to upgrade your licence to a B licenceYou are a problem solver and thrive in an environment where many moving pieces need your urgent attentionYou have Dispatch experience within the transportation or service industry or related educationYou are able to utilize a two way radio to listen to, respond to and communicate effectively with all on route driversYou have excellent time and stress management skillsYou are a multi tasker who can prioritize several urgent and important tasksYou take initiative to solve problems and search out the data needed to do soYou are able to accurately follow a flowchart of procedures to meet corporate and legal obligationsYou have strong proven customer service experienceYou are computer literate and have software experience in MS Office (MS Word and Excel)You have a clear understanding of the transportation industryYou Possess a valid Ontario G licenseYou are able to provide a Clean drivers abstractYou are able to provide a Clean criminal record searchYou have a excellent geographic knowledge of the City of North Bay and surrounding areas and preferably are familiar with the schools and their locations within the districts we serve.You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and studentsLocation
You will need a reliable means of transportation to work in all weather. Attendance and timeliness are of the essence. The ability to be flexible with work hours in response to changing company needs is required.
Benefits
Full time hours of 9 : 00AM-5 : 00PMWe offer a competitive hourly pay of $21.70 / hourWe have Free ParkingWe have a casual work dress environmentWe offer free B license upgrade to our dispatchers during the downtime in our duties (ex. perhaps in Summer)We offer comprehensive benefits packages for full time employees after 90 days of full time employment, with an Employee and Family Assistance Program, and a great company perks programWe have a $1000 Employee Referral Bonus Plan for all staffWe are an Award Winning companyAs a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation providerWe focus on innovation and sustainable environmental initiativesWe support the development, work-life balance and well-being of our employeesWe build a supportive corporate culture that encourages diversity and enables our people to flourishWe enable our employees to have a positive social impact by deploying sustainable mobility solutionsWe offer our employees opportunities to build their own experience within a local, global GroupTransdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
We thank all applicants however only those under consideration will be contacted.
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