Talent.com
user support technician

user support technician

JumpModelEdmonton, AB, CA
Il y a plus de 30 jours
Salaire
35,40 $CA par heure
Type de contrat
  • CDI
Description de poste
  • Education :
  • Expérience :
  • Education

    • Bachelor's degree
    • or equivalent experience
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Provide customer service
    • Manage incidents
    • Computer and technology knowledge

    • Information Technology Infrastructure Library (ITIL)
    • Servers
    • Database software
    • Oracle
    • Spreadsheet
    • Enterprise resource planning (ERP) software
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Attention to detail
    • Experience

    • 5 years or more
    • Workplace information

    • Hybrid
    • Durée de l'emploi : Permanent
    • Langue de travail : Anglais
    • Heures de travail : 40 hours per week